Great experience with Moeller Marine

[JohnW]

Just sharing a great experience I just had with Moeller Marine customer service. I have an [1986] Montauk that was purchased from a member several years ago. It came equipped with a Pate Plastics on-deck fuel tank, which I replaced in 2008 with a 26-gallon red Moeller on-deck fuel tank. That tank leaked from the gas cap if filled completely. I never did anything about it as I rarely filled the tank completely.

I came across a discussion a few weeks ago concerning the tank I had, which indicated that the tank had a defect which was corrected by Moeller five to seven years ago. That thread was from c.2010. Moeller apparently replaced a few forum members' tanks back then.

I sent an email about a week ago explaining the situation. I just got off the phone with Moeller, and they are sending me their latest model as a replacement, free of charge. Needless to say, I was pleasantly surprised. I should have it in 7 to 10 days.

[jimh]

..they are sending me their latest model as a replacement, free of charge.

Latest model what? An entire new fuel tank? Or just the cap that leaks?

[JohnW]

Excuse the imprecise language. They are sending me a brand new on-deck fuel tank, a white 22-gallon model that will fit under the reversible pilot seat.

[porthole]

Nothing beats a manufacturer that stands behind their product.

[jimh]

Wow--that is really a great experience in product support from a manufacturer.