Forum: WHALER
  ContinuousWave
  Whaler
  Moderated Discussion Areas
  ContinuousWave: The Whaler GAM or General Area
  Hull Warranty

Post New Topic  Post Reply
search | FAQ | profile | register | author help

Author Topic:   Hull Warranty
mjd65 posted 05-06-2001 11:05 PM ET (US)   Profile for mjd65   Send Email to mjd65  
After launching out of Sterling State Park, MI to catch some walleye I wanted to brag today about my BW Rage after encountering the water conditions portrayed in the ad in the walleye insider quoting that infamous walleye fisherman that for some reason I canít remember his name said anytime you fish on Lake Erie? (Find the add or ask anyone who fished western Lake Erie this weekend 5-5-01)
As I left the Launch one boat after another was coming in and they all said itís to ruff 5 Ė 6 footers, but that is measuring Trough to Crest I guess? I have been in six footers with it before and when you are sitting down you canít see over the next wave if they really are six footers you must stand up. Well after this saga the question is.
I got home I find that after launching off two and a half to three foot waves and coming down hard on the stern the Factory swim platform had cracked. Cracked to the point that if I would have done it today it would rip swim platform off. It is not at the bolts but actually cracks in the sides of the platform. Would this or should this be covered by the Hull Warranty? I will be calling Boston Whaler tomorrow to find out but I do not like the dealers in my area but I bought a Whaler because it is a Whaler! (even if itís jet powered)

Lake Breeze Rage

Dan posted 05-07-2001 10:53 AM ET (US)     Profile for Dan  Send Email to Dan     
When I bought my 1999 Outrage 17, I paid $50 to transfer the warranty. After a month or so, I still hadn't received any paperwork and e-mailed Boston Whaler to ask what was going on. Whaler told me that my cancelled check was all I'd receive. They also e-mailed me a j-peg image of the hull warranty. I had asked for an owner's manual for the boat and was told it was only available at retail through a dealer. After reading the j-peg warranty, I think I shouldn't have bothered transfering the warranty because the warranty is so limiting as to be virtually worthless. I think a product as "legendary" as a Whaler should have a better warranty to reflect the manufacture's confidence in their product.
johnk posted 05-09-2001 01:23 AM ET (US)     Profile for johnk  Send Email to johnk     
MJD65..

Why would you expect BW to assume the liability and repair damage to your boat caused by your abuse?

If I beat on my equipment to the point where I planted the swim platform and broke it, I'd own up to my actions and buy a new one..

jk

mjd65 posted 05-09-2001 03:47 PM ET (US)     Profile for mjd65  Send Email to mjd65     
If abuse is using a boat as it is advertised I guess it is abuse but I thought I bought an unsinkable and legendary boat. It is a jet boat and they are suppose to be fun and it is a whaler. I donít mind paying for my own damage but if an accessory cannot take the impact of water then it should not be attached to the hull. I bought a Whaler instead of a SEADOO or other because it is a whaler because I would not take a Seadoo or other in the same Conditions.

Lake Breeze Rage

Mark Gallagher posted 05-09-2001 08:00 PM ET (US)     Profile for Mark Gallagher  Send Email to Mark Gallagher     
Breeze, I feel your pain.
I don't know why some of these guys defend Whaler so much about the hull warranty.
If the shoe was on the other foot they may not be so high and mighty. I have a few friends that have Ranger bass boats and they have given me first hand comments on how Ranger steps up to make things right. Unfortunately I can't say the same.
Dan, Your right, it is so limiting it's almost a gimmick. I don't want to go on about my own dissapointment/experience and frankly, I could really make some negative comments but that's not the intent of this forum. I challenge some one to point out actual use of the 10 year hull warranty. Not just, I know a guy who.... or I heard they... Give me some first hand experience. On a final note, you buy a premium boat at a premium price you expect premium quality and service.
Mark
jimh posted 05-09-2001 11:40 PM ET (US)     Profile for jimh  Send Email to jimh     
Regarding measurement of wave height:
Wave height _is_ measured from trough to crest.

Regarding hull warranty:
Something bolted onto the hull is not the hull.

They warranty the hull, not the swim platform.

At one point early on, Whaler's 10-year warranty was
quite special in the boating industry. Now I see other
builders offering 15-year or "lifetime" warranties,
so Whaler's 10-year warranty is not a special deal.
It's not the fundamental reason anyone would buy
a Whaler--if you want a boat with a 10-year warranty
you can find plenty of other builders so inclined to offer
them.

As for the conditions on Lake Erie, it is pretty famous
for ugly, steep, close spaced waves, particularly in the
shallow western basin where you were.

A friend of mine with a substantial cabin cruiser told me
that during one trip across Erie he stuffed a wave so hard
that the refrigerator in the cabin broke loose and banged
around the galley for the rest of the trip,
tearing the whole interior of the boat up.

If you went out in rough conditions and your hull cracked
in half, you would have a warranty claim.

You went out in rough conditions and the swim platform
cracked, so I think your repair situation will be more
at the descretion of the dealership than under strict
terms of the "hull warranty."

lhg posted 05-10-2001 12:16 AM ET (US)     Profile for lhg    
Regarding the Whaler hull warranty, remember this was started by the good ole' boys of BW. I know they stood behind the boats. By now the Company has migrated into it's 5th Owner, (Fisher, CML, Reebock, Meridian, Brunswick) and as we know, things are different (in the name of progress?).

But I do know the Rage was a warranty nightmare for the Company during the Reebock/Meridian Days. I don't think Brunswick ever sold the Rage models, so expect the fine print to read and implemented. Things could be worse - you could have a '98/'99 OMC Ficht engine!

Tom W Clark posted 05-10-2001 12:23 AM ET (US)     Profile for Tom W Clark  Send Email to Tom W Clark     
Wave height is measured by the vertical distance from trough to crest!
bigz posted 05-10-2001 08:46 AM ET (US)     Profile for bigz    
Larry they stood "behind", exactly right and if they could get out of "behind" it under the terms they did! Betcha your bottom dollar --- This ain't a criticism every company tries the same stunt with warranties which are more selling propaganda than substance (I should know worked with various company lawyers from a marketing position to draw them up from the 70's thru 80's) and Whaler ain't no different regardless of who owned/s them --- the platform was only warranted for 2 years period and yes if he had broke the hull in two Whaler would have pro-rated the repair which means he would have had to cough up 60% of the repair cost (assuming this is a 6 year old boat) in addition depending on the damages his insurance company might kick in or they might say the boat is totaled -- pro-rate the value and pay mjd65 off --- that pretty much sums up this situation!

I too feel sorry for mjd65 because these things can happen to all of us (if mjd65 doesn't have a high deductible his insurance should cover a good portion of the repair)

The warranty that came with the boat is the warranty that will be honored and I don't think the new warranties are much different than the old BW ones ---

What the "h" does a Ficht have to do with a Rage this is an inboard jet drive boat? --- Do you just like to throw stuff in (which seems to be the case lately) that is immaterial to the discussion, and then usually causes a thread to be side tracked Larry? (please Larry don't start on the OMC collapse and consequence of engine owners left out in the cold since it basically has no relevance in this discussion about BW warranty issues = ok!)

Wave height measurement had a remote relation to the original question but all in all had no relevance either to the BW warranty question of coverage!
Tom C you are correct and if Erie was throwing up "6 footers" at the usual close frequency since its shallowness brother you'd be hanging on for dear life, mjd65 is probably correct in his assessment of more like 3 to 4 footers which can I might add be a tad hairy when the frequency is high --- I should know boated in the Lake for 20 plus years!

This response doesn't need to be answered unless we want to talk about boat warranty issues some more!

hauptjm posted 05-10-2001 09:06 AM ET (US)     Profile for hauptjm    
I'm surprised at this situation on the warranty. Has it always been the case with the Whaler hull warranty, that it was pro-rated? I thought the old hulls were covered in full for the full 10 years. If that is not the case, did/when did, it change?
Tom W Clark posted 05-10-2001 10:25 AM ET (US)     Profile for Tom W Clark  Send Email to Tom W Clark     
hauptjm, as far as I know that has always been the Whaler warranty.

bigz, what the "h" do the last three paragraphs of your response have to do with Whaler's warranty?

bigz posted 05-10-2001 10:50 AM ET (US)     Profile for bigz    
Those should have been a "PS" to the above unrelated comments -- Sorry for that slip!
mjd65 posted 05-10-2001 10:55 AM ET (US)     Profile for mjd65  Send Email to mjd65     
Well I ordered my new swim platform. It is going to cost $345 that doesnt include the little hatch to excess the the pump or the one step ladder. I believe it is a small price for the fun I have had, I just hope that the new one last another 6 years. Maybe after that the engine will be shot and I will just bracket an outboard on the back then I won't have to worry about the swim platform breaking just the motor falling off.

Lake Breeze Rage

Post New Topic  Post Reply
Hop to:


Contact Us | RETURN to ContinuousWave Top Page

Powered by: Ultimate Bulletin Board, Freeware Version 2000
Purchase our Licensed Version- which adds many more features!
© Infopop Corporation (formerly Madrona Park, Inc.), 1998 - 2000.