posted 01-24-2002 07:52 PM ET (US)
This anectodal report of a similar purchase may be of interest:A co-worker of mine is a very avid home theatre enthusiast. He has a very elaborate satellite system, video players of all sorts, a very high-end surround sound reproduction system, and just recently purchased a very large 16-by-9 High-Definition television.
The set he bought is made by a Japanese firm. It was available from several local retailers for about $6,000. The set was also available from a Canadian dealer (just across the border for us in Detroit) for about $1,000 less than the best price available in the States.
Fearing problems with warranty and service, my co-worker friend made many inquiries about these issues. The American retailers all cautioned him against buying the set abroad, citing problems with service, issues of "gray market" retailing, lack of proper support, etc.
The Canadian dealer told him it was perfectly legitimate, he would handle all the paperwork, deliver the set across the border, install it, etc.
To resolve these issues my friend contacted the manufacturer directly, where he found indeed the Canadian dealer was completely licensed and authorized to sell the sets, there would be no problem delivering them to the States, there was no difference in warranty, etc.
Since the cost savings was considerable ( $1,000) and none of the American dealers was interested in lowering their price, he purchased the set through the Canadian dealer.
He is a very satisfied customer, has an extra $1,000 in his pocket, and now is a stauch supporter of NAFTA.
--jimh