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Author Topic:   Whaler service and recalls
Gigabite posted 03-08-2002 04:03 PM ET (US)   Profile for Gigabite   Send Email to Gigabite  
I am the second owner of a 99 16 Dauntless. The very first time I went to fill up the gas tank, gas spilled out everywhere right from the start and the tank was empty. I pulled the handle out a little then tried again...same thing. I finally figured out that by only squeezing the handle half way I could fill up the tank without spilling any gas. After filling up the tank several times I figured I would look on the internet and see if anyone else had this problem. I read some posts about this being a recall item and that Boston Whaler had been fixing it. I called my local dealer. First he stated that he wasn't aware of a recall for that so he decided to call Boston Whaler. Boston Whaler stated that they would furnish the kit but would not pay for the labor. The dealer stated that it would cost $700.00 to install the kit. Whaler stated that they would not pay for the labor since the original owner did not make any complaints about it. The original owner barely put 40 hours on the boat. He had the boat out at a marina so he probably never even filled up the gas himself.

This is clearly not what I expected. After everything I have read about Whaler and there service, this was quite a shock.

Is this typical? Anyone else run in to this problem?

Thanks

GAwhale posted 03-08-2002 04:38 PM ET (US)     Profile for GAwhale  Send Email to GAwhale     
Welcome Gigabite!

I also was not happy with BW Customer Service when I first bought my brand new 2001 Montauk.

I had too much tongue weight on the trailer.

The dealer said the trailer was authorized by BW.

BW asked me if the trailer had BW stamped on it.

I got mad as a hornet.

MagicTilt finally came through with a newly configured trailer.

I think it's the way business is done in todays world, they put you off, and hope you will go away.

It's ashame because my Boston Whaler is such a great boat.

tbirdsey posted 03-08-2002 05:18 PM ET (US)     Profile for tbirdsey  Send Email to tbirdsey     
Question for jimh? Would it be appropriate to keep a record of the good and the bad customer service experiences that people have had on this forum? I've found some of the OEM's to be incredibly helpful and cooperative as well as some parts people from different dealers. These people and their companies ought to be recognized and rewarded with additional business; the converse is also true! thoughts?
Gigabite posted 03-08-2002 07:07 PM ET (US)     Profile for Gigabite  Send Email to Gigabite     
Are there any other Dauntless owners that have had this problem?
Dick posted 03-08-2002 08:40 PM ET (US)     Profile for Dick  Send Email to Dick     
GAwhale

Your trailer problem was no fault of Boston Whaler unless the boat was shipped from the factory on that trailer.
If the dealer set the boat up on a trailer and it was wrong it is soley his fault. Whaler may say this particular trailer is ok for this boat, but unless the dealer sets it up correctly it ain't going to work. A dealer may also BS you and put you into a cheaper trailer because he is afraid of loosing a sale.
Don't blame Whaler for this one. It was your dealers fault.

phatwhaler posted 03-08-2002 08:45 PM ET (US)     Profile for phatwhaler  Send Email to phatwhaler     
Ii had the same problem with my Shamrock, I learned that wrapping a rag around the gas nozzle helped.
1. It forms a seal incase the fuel system does up-chuck.
2. It helps the gases form some pressure up near the filler that helps keep the gas from coming up and touching the nozzle, which stops the pump. Seems to work better. Try it until whaler fixes the problem.

What are the contents of this kit anyway?

GAwhale posted 03-08-2002 11:28 PM ET (US)     Profile for GAwhale  Send Email to GAwhale     
Dick - I agree with you. However, the way they were pointing fingers at each other was down right embarassing.

Boston Whaler has a good product. They should still stand behind it and mandate that it be sold with a safe and compatible trailer.

I know I'm going overboard; but who would have been responsible if my family had been killed on the way to the lake because the trailer was improperly balanced.

Food For Thought


fno posted 03-09-2002 02:57 AM ET (US)     Profile for fno  Send Email to fno     
Gig, I've got a 2000 Danutless. Is your fill cap plastic? If so they shold warrantee it. Mine is metal and I fill up on the trailer at gas stations. I learned that you should let the boat sit for 5 minutes before filling if it is more than half full. This is because the fuel is still sloshing back and forth when you pull up to the pump. This effectively plugs up the vent line and fuel blows out the fill. Also it will blow out of the vent on the side of the boat. Fill your car up first,then the boat.
Gigabite posted 03-09-2002 09:54 PM ET (US)     Profile for Gigabite  Send Email to Gigabite     
The fill cap is plastic. I don't have a vent on the side of the hull and this even happens when the tank is practically empty.
Dick posted 03-09-2002 09:59 PM ET (US)     Profile for Dick  Send Email to Dick     
Whaler was not the only builder that had problems with that Attwood deck fill. As far as I know Attwood has corrected the problem, but it doesn't help you if you have the old one and can't get it replaced.
Tsuriki BW posted 03-09-2002 10:05 PM ET (US)     Profile for Tsuriki BW  Send Email to Tsuriki BW     
I have the same cap on my Dauntless 14. Same problem trying to fill the tank. I seem to remember in a long ago post that this was recalled and BW would fix it. Can anyone remember this? Tom?

Tsuriki

dauntlass 18 posted 03-09-2002 11:49 PM ET (US)     Profile for dauntlass 18  Send Email to dauntlass 18     
I stood on my head to find how the fuel tank on my Dauntless was vented the only means of venting the tank was in the neck of the fill tube a very poor design.If I did not trade up I would have reworked the fuel tank to provide a vent line from the tank to outside the hull{vent fitting into side of hull}.I feel it is a poor layout for a fuel system used on a boat and should be corrected,as they did in later models of the boat.
Tom W Clark posted 03-10-2002 01:52 PM ET (US)     Profile for Tom W Clark  Send Email to Tom W Clark     
Tsuriki,

Here's the thread I think you're referring to: http://continuouswave.com/ubb/Forum8/HTML/000174.html

There's no definite answer to the recall question in this thread but an email to Chuck Bennett ( cbennett@whaler.com ) at Boston Whaler would certainly produce an accurate response.

blackdog posted 03-11-2002 08:59 AM ET (US)     Profile for blackdog  Send Email to blackdog     
USCG regulate / oversees the recalls. Contact your local flotilla and see if they can lend and help or advice.

B/W response is not acceptable…. Don’t stop until you feel you have been treated fairly. Are you a member of Boatus? They can help also.
Point out any liability to b/w may incur should a fuel spill or fire occur.

On the Boatus web page [urlwww.boatus.com/url] go to the “Boating Safety” drop down at the bottom click on “Boat recall alert Registry” then click on “USCG recall database” there are 2 related to B/W. Hope that helps

triblet posted 03-11-2002 10:33 AM ET (US)     Profile for triblet  Send Email to triblet     
There are six recalls related to whalers in
the USCG database, but none of them are this
problem. See:

http://www.uscgboating.org/mf/mf_srchRecall.ASP

and enter Boston Whaler for manufacturer.


Chuck

Gigabite posted 03-11-2002 07:01 PM ET (US)     Profile for Gigabite  Send Email to Gigabite     
Called Whaler at 9:00 this a.m. Receptionist said that she would have to take a message and that someone from customer service would call me right back. Guess what...no return phone call. Is this type of service typical?
Tom W Clark posted 03-11-2002 07:09 PM ET (US)     Profile for Tom W Clark  Send Email to Tom W Clark     
Gigabite,

Just email Chuck Bennett directly. He has always gotten back to me either the same day or the next day. He has always been helpful. If Whaler is aware of this problem and has a solution for it, he will tell you. If they don't, he will tell you that too. You can't expect him to stop in the middle of a factory tour to take a phone call...

lhg posted 03-11-2002 08:02 PM ET (US)     Profile for lhg    
The filling problem is use of a poorly designed plastic combination fill/vent fitting. It should be replaced with a conventional system. It was sold to Whaler as a money saving option by the vendor, that didn't work. I'd insist they replace it as a defective design.
Gigabite posted 03-12-2002 03:52 PM ET (US)     Profile for Gigabite  Send Email to Gigabite     
I spoke to the folks out at Sea Island Marine in Beaufort, SC. They are about an hour drive from where I live in Charleston. They spoke to Whaler and they are going to cover the parts and labor under warranty. Yes they are a little out of the way but I don't mind driving a few extra miles for great customer service. I still don't understand why the first dealer wanted me to pay for the labor.

I am just glad that Whaler was able to come through in the end.
I am a happy whaler owner again!

tabasco posted 03-12-2002 04:08 PM ET (US)     Profile for tabasco  Send Email to tabasco     
"Squeeky wheel gets the grease"
Tin Man posted 03-13-2002 07:34 AM ET (US)     Profile for Tin Man  Send Email to Tin Man     
If you are talking about the Whaler dealer in North Charleston, that attitude would not suprise me any. When I was ready to buy, I asked for a demo on an 18 Outrage. I was told to find someone who had one and ask them if I could go for a ride. I asked about some different engine setups and was pretty much told that this is the way they came, anything else would be a pain. Since I really wanted a Whaler, I started talking price and financing. I was told to get my own financing and the price was the price. If I didn't buy it, the next one through the door would. Pretty much take it or leave it.

Anyway, I left with some bad vibes. With that kind of attitude before the sale, I had some major issues about customer service after the sale. It is also the reason why I got a Edgewater 185CC.

Whalerdan posted 03-13-2002 07:38 AM ET (US)     Profile for Whalerdan  Send Email to Whalerdan     
I can second Tin Man's report on our Charlseton Whaler dealer. The salesman is a first class jerk.

The Part's guy are really good though.

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