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Author Topic:   Warranty Wars

jimh posted 10-18-2011 07:51 PM ET (US)
I just received an email notifying me that if I were to buy a new Yamaha outboard motor between October 10, 2011 and December 6, 2011, I would receive six year's of protection under the Yamaha warranty, for eligible four-cycle Yamaha outboard engines.
Let the warranty wars begin. Who will be next?
contender posted 10-18-2011 09:29 PM ET (US)
This is great, six years on an outboard.
L H G posted 10-19-2011 01:23 AM ET (US)
Mercury's [three-year warranty has been extended to a] five-year factory warranty [from] 10/17 [to] 12/31.
[Changed TOPIC and began speculation about sales and market share. Let's stay on topic--warranties. --jimh]
sraab928 posted 10-19-2011 07:36 AM ET (US)
Suzuki had a six year warranty offer that just expired at the end of September. They do it every year it seems. Its called Gimme Six.
jimh posted 10-19-2011 08:04 AM ET (US)
[Deleted remarks on sidebar which has since been deleted--jimh]
tedious posted 10-19-2011 08:04 AM ET (US)
Yamaha offers that every year - it has nothing to do with the Japan earthquake.
kmev posted 10-19-2011 10:25 AM ET (US)
I know a regional rep for Honda. He stated they haven't seen any shortages from the earthquake. The fact that I was able to buy a new 2011 Honda this summer with no wait supports that.
Tom W Clark posted 10-19-2011 10:34 AM ET (US)
Warranties are marketing, pure and simple. They have nothing to do with whether or not a product is well made, or not well made.
contender posted 10-19-2011 10:42 AM ET (US)
Tom is some what correct, the company could go out tomorrow...But they still have to build a decent product if they want to stay in business...
Owtrayj25 posted 10-19-2011 11:14 AM ET (US)
[Changed TOPIC. Deleted sidebar topic.--jimh] If you promise to fix an engine for 5 or 6 years, it better be well made.
Peter posted 10-19-2011 11:27 AM ET (US)
[Bit on the sidebar topic, now deleted--jimh]
Owtrayj25 posted 10-19-2011 11:59 AM ET (US)
Sorry, I forgot the golden rule here...[which is don't make up stuff and think critically.--jimh]
[Continued on the sidebar. Deleted--jimh]
jimh posted 10-19-2011 12:02 PM ET (US)
I think HONDA has a good warranty policy: Honda outboard engines are covered for five years under a factory-provided warranty. I don't think Honda uses short-term promotional add-on's to attract customers.
Maybe we could focus on the current warranty offers and promotions from the current manufacturers. You guys who want to conduct a postmortem on historical engines made by now-defunct manufacturers can start a new thread, if you really want to plow up that ground again.
jimh posted 10-19-2011 05:41 PM ET (US)
As it happens, BRP has a fall incentive with a warranty option. Buy an Evinrude outboard engine between September 12, 2011 and December 16, 2011 and you can opt to get an extended warranty consisting of three years of BRP's standard warranty coverage and two years of BRP's Extended Service Terms (BEST) contract coverage subject to a $50-per-event deductible, unless you are a resident of Florida. (Florida residents get a five-year BRP standard warranty.) The approximate retail value of the warranty extension contract can be up to $2,500; it varies with engine horsepower.
modenacart posted 10-19-2011 05:54 PM ET (US)
A lot of engineering goes into warranty numbers. They are not just pulled out of thin air, and they usually win.
L H G posted 10-19-2011 05:56 PM ET (US)
Jim - What does "opt" mean. Don't these 5 or 6 year warranties automatically just come with the purchase at no extra cost?
fourdfish posted 10-19-2011 06:03 PM ET (US)
[More on the sidebar--this sidebar is taking over the real topic--warranty. Let's get back to the real topic.--jimh]
jimh posted 10-19-2011 06:17 PM ET (US)
m-w.com says that "opt" means:
opt
intransitive verb
--to make a choice.
In the BRP fall promotion you can make a choice among incentives. One of the choices is a warranty extension.
Peter posted 10-19-2011 08:21 PM ET (US)
Yamaha's 3 year warranty is of a declining coverage type. Excluded from coverage in years 2 and 3 are:
- upper and lower cowlings
- electrical components (other than ignition)
- rubber components (seals, clamps, hoses, etc.)
It would appear that the consumer would be uncovered if a starter motor or a rubber gearcase seal went bad in year 2 or 3.
The current Yamaha incentive tacks on three years of the Yamaha Extended Service (Y.E.S.) plan. How does the Y.E.S. plan differ from the warranty coverage in years 2 and 3?
L H G posted 10-20-2011 02:35 PM ET (US)
[Deleted continuation of sidebar topic--jimh
jimh posted 10-20-2011 09:38 PM ET (US)
[Deleted comments--let's stay on the topic of warranty wars.]
L H G posted 10-21-2011 12:50 AM ET (US)
[Deleted sidebar.]
Tohsgib posted 10-21-2011 12:20 PM ET (US)
[Rebuted Larry's off-topic information].
jimh posted 10-21-2011 12:49 PM ET (US)
[Delted comments--let's stay on topic of the warranty wars]
SC Joe posted 10-22-2011 05:26 PM ET (US)
Having used both Mercury and Yamha warranties, I can say that the Mecury is about worth what you pay for it.
fourdfish posted 10-22-2011 06:15 PM ET (US)
[More on the now deleted off-topic remarks of L H G. Let's stay on topic--warranties.--jimh]
barnacle posted 10-26-2011 08:13 PM ET (US)
No problems getting a Honda [BF90] in two weeks: five-year straight warranty, No 3+2 stuff with limited coverage. [Changed topic; use PERFORMANCE for your new and completely unrelated topic--jimh]
Plotman posted 10-26-2011 08:36 PM ET (US)
Offering free extensions to warranty coverage is a great way to offer a promotion to drive sales that has no cost in the current period to the manufacturer. The consumer thinks he is getting something today - a "free" extended warranty. However, the manufacturer pays down the road.
Why do this? One answer is to follow the money. Since corporate executives are paid largely on current performance, they can boost sales and profits now (and help their 2011 bonus situation) and push the related expense in to some future period. Sort of a fix the problem now, deal with the consequences later deal.
L H G posted 10-26-2011 09:59 PM ET (US)
As in "Stimulus"! Excellent point. In this case, it's to "Stimulate" sales and let the "kids" (long stockholders and investors) pay for it later.
egres posted 10-27-2011 01:30 AM ET (US)
Warranty--a guarantee given to the purchaser by a company stating that a product is reliable and free from known defects and that the [manufacturer] will, without charge, repair or replace defective parts within a given time limit and under certain conditions. Six years of warranty--what is covered? Does it got to be serviced every six months at the dealership? Any exclusive source of fuel involved? If a major breakdown occurs, What is covered? Any deductible? What is the math for a problem within the fifth or sixth year of usage under the warranty? Does it have to be mounted on the transom by the dealership? So many catches and conditions and all very well printed in small prints within the paperwork. Let's not forget the sometimes peculiar interpretation of specific clauses that may be well worth while inquiring previous to paying the sale price. Does buying last years model still in the crate void your warranty? Better check it all out before taking the plunge.
jimh posted 10-27-2011 02:02 PM ET (US)
A warranty is not really a guarantee for freedom from defects. Typically a warranty is an offer to pay for the repair of a product if the cause of the repair was a defect in the original manufacture. Every warranty will add its own terms and exclusions, and it is difficult to generalize them with precision. Essentially you have to read the warranty to see what it offers.
barnacle posted 10-27-2011 09:44 PM ET (US)
Most manufactures do not have carry overs or non currents. The year you buy it is the model year. The warranty is usually based on shows etc. A lot of dealers will sit on the regestration cards till the promo starts again to make the sale. Like I Said before, Honda keeps the 5 year ,year round. They do not use an insurance co. Like BEST to extend time. And reduce coverage.
jimh posted 10-28-2011 02:50 PM ET (US)
barnacle says:

quote:
Like I Said before, Honda keeps the 5 year ,year round.
Actually I think I said that before you said that before.

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Author	Topic: Warranty Wars
jimh	posted 10-18-2011 07:51 PM ET (US) I just received an email notifying me that if I were to buy a new Yamaha outboard motor between October 10, 2011 and December 6, 2011, I would receive six year's of protection under the Yamaha warranty, for eligible four-cycle Yamaha outboard engines. Let the warranty wars begin. Who will be next?
contender	posted 10-18-2011 09:29 PM ET (US) This is great, six years on an outboard.
L H G	posted 10-19-2011 01:23 AM ET (US) Mercury's [three-year warranty has been extended to a] five-year factory warranty [from] 10/17 [to] 12/31. [Changed TOPIC and began speculation about sales and market share. Let's stay on topic--warranties. --jimh]
sraab928	posted 10-19-2011 07:36 AM ET (US) Suzuki had a six year warranty offer that just expired at the end of September. They do it every year it seems. Its called Gimme Six.
jimh	posted 10-19-2011 08:04 AM ET (US) [Deleted remarks on sidebar which has since been deleted--jimh]
tedious	posted 10-19-2011 08:04 AM ET (US) Yamaha offers that every year - it has nothing to do with the Japan earthquake.
kmev	posted 10-19-2011 10:25 AM ET (US) I know a regional rep for Honda. He stated they haven't seen any shortages from the earthquake. The fact that I was able to buy a new 2011 Honda this summer with no wait supports that.
Tom W Clark	posted 10-19-2011 10:34 AM ET (US) Warranties are marketing, pure and simple. They have nothing to do with whether or not a product is well made, or not well made.
contender	posted 10-19-2011 10:42 AM ET (US) Tom is some what correct, the company could go out tomorrow...But they still have to build a decent product if they want to stay in business...
Owtrayj25	posted 10-19-2011 11:14 AM ET (US) [Changed TOPIC. Deleted sidebar topic.--jimh] If you promise to fix an engine for 5 or 6 years, it better be well made.
Peter	posted 10-19-2011 11:27 AM ET (US) [Bit on the sidebar topic, now deleted--jimh]
Owtrayj25	posted 10-19-2011 11:59 AM ET (US) Sorry, I forgot the golden rule here...[which is don't make up stuff and think critically.--jimh] [Continued on the sidebar. Deleted--jimh]
jimh	posted 10-19-2011 12:02 PM ET (US) I think HONDA has a good warranty policy: Honda outboard engines are covered for five years under a factory-provided warranty. I don't think Honda uses short-term promotional add-on's to attract customers. Maybe we could focus on the current warranty offers and promotions from the current manufacturers. You guys who want to conduct a postmortem on historical engines made by now-defunct manufacturers can start a new thread, if you really want to plow up that ground again.
jimh	posted 10-19-2011 05:41 PM ET (US) As it happens, BRP has a fall incentive with a warranty option. Buy an Evinrude outboard engine between September 12, 2011 and December 16, 2011 and you can opt to get an extended warranty consisting of three years of BRP's standard warranty coverage and two years of BRP's Extended Service Terms (BEST) contract coverage subject to a $50-per-event deductible, unless you are a resident of Florida. (Florida residents get a five-year BRP standard warranty.) The approximate retail value of the warranty extension contract can be up to $2,500; it varies with engine horsepower.
modenacart	posted 10-19-2011 05:54 PM ET (US) A lot of engineering goes into warranty numbers. They are not just pulled out of thin air, and they usually win.
L H G	posted 10-19-2011 05:56 PM ET (US) Jim - What does "opt" mean. Don't these 5 or 6 year warranties automatically just come with the purchase at no extra cost?
fourdfish	posted 10-19-2011 06:03 PM ET (US) [More on the sidebar--this sidebar is taking over the real topic--warranty. Let's get back to the real topic.--jimh]
jimh	posted 10-19-2011 06:17 PM ET (US) m-w.com says that "opt" means: opt intransitive verb --to make a choice. In the BRP fall promotion you can make a choice among incentives. One of the choices is a warranty extension.
Peter	posted 10-19-2011 08:21 PM ET (US) Yamaha's 3 year warranty is of a declining coverage type. Excluded from coverage in years 2 and 3 are: - upper and lower cowlings - electrical components (other than ignition) - rubber components (seals, clamps, hoses, etc.) It would appear that the consumer would be uncovered if a starter motor or a rubber gearcase seal went bad in year 2 or 3. The current Yamaha incentive tacks on three years of the Yamaha Extended Service (Y.E.S.) plan. How does the Y.E.S. plan differ from the warranty coverage in years 2 and 3?
L H G	posted 10-20-2011 02:35 PM ET (US) [Deleted continuation of sidebar topic--jimh
jimh	posted 10-20-2011 09:38 PM ET (US) [Deleted comments--let's stay on the topic of warranty wars.]
L H G	posted 10-21-2011 12:50 AM ET (US) [Deleted sidebar.]
Tohsgib	posted 10-21-2011 12:20 PM ET (US) [Rebuted Larry's off-topic information].
jimh	posted 10-21-2011 12:49 PM ET (US) [Delted comments--let's stay on topic of the warranty wars]
SC Joe	posted 10-22-2011 05:26 PM ET (US) Having used both Mercury and Yamha warranties, I can say that the Mecury is about worth what you pay for it.
fourdfish	posted 10-22-2011 06:15 PM ET (US) [More on the now deleted off-topic remarks of L H G. Let's stay on topic--warranties.--jimh]
barnacle	posted 10-26-2011 08:13 PM ET (US) No problems getting a Honda [BF90] in two weeks: five-year straight warranty, No 3+2 stuff with limited coverage. [Changed topic; use PERFORMANCE for your new and completely unrelated topic--jimh]
Plotman	posted 10-26-2011 08:36 PM ET (US) Offering free extensions to warranty coverage is a great way to offer a promotion to drive sales that has no cost in the current period to the manufacturer. The consumer thinks he is getting something today - a "free" extended warranty. However, the manufacturer pays down the road. Why do this? One answer is to follow the money. Since corporate executives are paid largely on current performance, they can boost sales and profits now (and help their 2011 bonus situation) and push the related expense in to some future period. Sort of a fix the problem now, deal with the consequences later deal.
L H G	posted 10-26-2011 09:59 PM ET (US) As in "Stimulus"! Excellent point. In this case, it's to "Stimulate" sales and let the "kids" (long stockholders and investors) pay for it later.
egres	posted 10-27-2011 01:30 AM ET (US) Warranty--a guarantee given to the purchaser by a company stating that a product is reliable and free from known defects and that the [manufacturer] will, without charge, repair or replace defective parts within a given time limit and under certain conditions. Six years of warranty--what is covered? Does it got to be serviced every six months at the dealership? Any exclusive source of fuel involved? If a major breakdown occurs, What is covered? Any deductible? What is the math for a problem within the fifth or sixth year of usage under the warranty? Does it have to be mounted on the transom by the dealership? So many catches and conditions and all very well printed in small prints within the paperwork. Let's not forget the sometimes peculiar interpretation of specific clauses that may be well worth while inquiring previous to paying the sale price. Does buying last years model still in the crate void your warranty? Better check it all out before taking the plunge.
jimh	posted 10-27-2011 02:02 PM ET (US) A warranty is not really a guarantee for freedom from defects. Typically a warranty is an offer to pay for the repair of a product if the cause of the repair was a defect in the original manufacture. Every warranty will add its own terms and exclusions, and it is difficult to generalize them with precision. Essentially you have to read the warranty to see what it offers.
barnacle	posted 10-27-2011 09:44 PM ET (US) Most manufactures do not have carry overs or non currents. The year you buy it is the model year. The warranty is usually based on shows etc. A lot of dealers will sit on the regestration cards till the promo starts again to make the sale. Like I Said before, Honda keeps the 5 year ,year round. They do not use an insurance co. Like BEST to extend time. And reduce coverage.
jimh	posted 10-28-2011 02:50 PM ET (US) barnacle says: quote: Like I Said before, Honda keeps the 5 year ,year round. Actually I think I said that before you said that before.