FYI - Ed's Marine in Richmond Va. - Moderated Discussion Areas

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Author Topic:   FYI - Ed's Marine in Richmond Va.

David13 posted 06-25-2001 08:54 PM ET (US)
I was in need of a steering bracket and a remote throttle for my 1995 Mercury 25hp outboard on my 13' clasic. I took my boat and motor with me to Ed’s Marine to be sure to get the correct parts. I worked with “Dave” at the parts counter. We walked out to the boat so he could see what I needed. He directed me to the steering bracket parts on the display floor and he went to the back to get the remote throttle. I purchased the three steering components and the remote throttle with my VISA. When I arrived home 1 hour later and opened the remote throttle, I discovered that it was made for an electric start motor (I have a manual start motor). I called Ed’s Marine parts and talked to another person about the mix up. They said that Mercury makes a remote throttle with out the electrical components that sells for $180.00. I asked if they would order the correct one and credit my VISA the difference ($70.00). They would not. They would only allow me store credit for the $70.00. I then asked to speak to Dave. We discussed the fact that I had been sold the wrong part but this did not make any difference to them. When I requested to speak to the manager Dave said he was the manager. When I requested the owners name and contact number I was told that the owner did not speak to customers.
If anyone else has a story about Ed's Marine I would like to here it. It's amazing the number of people around Richmond, even Va. that have had similar experiences at Ed's Marine.
Dan posted 06-25-2001 09:26 PM ET (US)
Mail the part back. Contact Visa and they will send you a form to contest the charge and credit the amount back to you. That's all you have to do. Screw Ed's!
David13 posted 06-25-2001 10:12 PM ET (US)
Thanks for the advise Dan. I am in contact with my card provider and I am contesting the charge.
esy posted 07-10-2001 09:35 AM ET (US)
David13, I'm from Richmond too, though I'm living in FL now, and my dad bought an outboard from them a year or two ago, and has had nonstop headaches since. He got a good price on it, but he'd gladly go back and pay more in exchange for never having had to deal with those guys. My sympathies.

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Author	Topic: FYI - Ed's Marine in Richmond Va.
David13	posted 06-25-2001 08:54 PM ET (US) I was in need of a steering bracket and a remote throttle for my 1995 Mercury 25hp outboard on my 13' clasic. I took my boat and motor with me to Ed’s Marine to be sure to get the correct parts. I worked with “Dave” at the parts counter. We walked out to the boat so he could see what I needed. He directed me to the steering bracket parts on the display floor and he went to the back to get the remote throttle. I purchased the three steering components and the remote throttle with my VISA. When I arrived home 1 hour later and opened the remote throttle, I discovered that it was made for an electric start motor (I have a manual start motor). I called Ed’s Marine parts and talked to another person about the mix up. They said that Mercury makes a remote throttle with out the electrical components that sells for $180.00. I asked if they would order the correct one and credit my VISA the difference ($70.00). They would not. They would only allow me store credit for the $70.00. I then asked to speak to Dave. We discussed the fact that I had been sold the wrong part but this did not make any difference to them. When I requested to speak to the manager Dave said he was the manager. When I requested the owners name and contact number I was told that the owner did not speak to customers. If anyone else has a story about Ed's Marine I would like to here it. It's amazing the number of people around Richmond, even Va. that have had similar experiences at Ed's Marine.
Dan	posted 06-25-2001 09:26 PM ET (US) Mail the part back. Contact Visa and they will send you a form to contest the charge and credit the amount back to you. That's all you have to do. Screw Ed's!
David13	posted 06-25-2001 10:12 PM ET (US) Thanks for the advise Dan. I am in contact with my card provider and I am contesting the charge.
esy	posted 07-10-2001 09:35 AM ET (US) David13, I'm from Richmond too, though I'm living in FL now, and my dad bought an outboard from them a year or two ago, and has had nonstop headaches since. He got a good price on it, but he'd gladly go back and pay more in exchange for never having had to deal with those guys. My sympathies.