Forum: WHALER
  ContinuousWave
  Whaler
  Moderated Discussion Areas
  ContinuousWave: Whaler Repairs/Mods
  FYI - Ed's Marine in Richmond Va.

Post New Topic  Post Reply
search | FAQ | profile | register | author help

Author Topic:   FYI - Ed's Marine in Richmond Va.
David13 posted 06-25-2001 08:54 PM ET (US)   Profile for David13   Send Email to David13  
I was in need of a steering bracket and a remote throttle for my 1995 Mercury 25hp outboard on my 13' clasic. I took my boat and motor with me to Edís Marine to be sure to get the correct parts. I worked with ďDaveĒ at the parts counter. We walked out to the boat so he could see what I needed. He directed me to the steering bracket parts on the display floor and he went to the back to get the remote throttle. I purchased the three steering components and the remote throttle with my VISA. When I arrived home 1 hour later and opened the remote throttle, I discovered that it was made for an electric start motor (I have a manual start motor). I called Edís Marine parts and talked to another person about the mix up. They said that Mercury makes a remote throttle with out the electrical components that sells for $180.00. I asked if they would order the correct one and credit my VISA the difference ($70.00). They would not. They would only allow me store credit for the $70.00. I then asked to speak to Dave. We discussed the fact that I had been sold the wrong part but this did not make any difference to them. When I requested to speak to the manager Dave said he was the manager. When I requested the owners name and contact number I was told that the owner did not speak to customers.

If anyone else has a story about Ed's Marine I would like to here it. It's amazing the number of people around Richmond, even Va. that have had similar experiences at Ed's Marine.

Dan posted 06-25-2001 09:26 PM ET (US)     Profile for Dan  Send Email to Dan     
Mail the part back. Contact Visa and they will send you a form to contest the charge and credit the amount back to you. That's all you have to do. Screw Ed's!
David13 posted 06-25-2001 10:12 PM ET (US)     Profile for David13  Send Email to David13     
Thanks for the advise Dan. I am in contact with my card provider and I am contesting the charge.
esy posted 07-10-2001 09:35 AM ET (US)     Profile for esy  Send Email to esy     
David13, I'm from Richmond too, though I'm living in FL now, and my dad bought an outboard from them a year or two ago, and has had nonstop headaches since. He got a good price on it, but he'd gladly go back and pay more in exchange for never having had to deal with those guys. My sympathies.

Post New Topic  Post Reply
Hop to:


Contact Us | RETURN to ContinuousWave Top Page

Powered by: Ultimate Bulletin Board, Freeware Version 2000
Purchase our Licensed Version- which adds many more features!
© Infopop Corporation (formerly Madrona Park, Inc.), 1998 - 2000.