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  Does Mercury Rate Its Authorized Service Agents?

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Author Topic:   Does Mercury Rate Its Authorized Service Agents?
TheSkipper posted 12-07-2002 05:51 PM ET (US)   Profile for TheSkipper  
Does anybody know if Mercury has ratings for its authorized service agents available to the public? I live in the Detroit, Michigan area, and purchased my Whaler from Colony Marine. There hourly service rates are outrageous. Although there are numerous Mercury authorized service agents in this area, I have not found a way to determine which ones would be considered "highly rated". I'm looking for a reliable mechanic to perform regular maintenance, winterization, etc. I have an Optimax engine, and I don't want to take it to a low volume service agent that may have only worked on a few Optimaxes, and may not have Optimax-specific training. I checked Mercury Marine's website, and they just list the dealers without any ratings.
Dick posted 12-07-2002 07:44 PM ET (US)     Profile for Dick  Send Email to Dick     
Yes, Mercury does rate their service shops.
They use several factors, amount of training the mechanics have, the necessary specialty tools on hand and customer feedback. The higher level of rating you have the higher the reimbursment will be for warranty work.

I know of no way the public can access this information.

Cruise the shops and look at the certificates on the wall. If they have well trained mechanics they will proudly display the traing certificates and if they are a gold or platinum dealer that will be on display as well.

kglinz posted 12-08-2002 07:34 PM ET (US)     Profile for kglinz  Send Email to kglinz     
If you check the "Dealer Locator" on the Mercury web sight it shows Platinum Dealers. At least in my area. Check 97223 to see.
frenchie posted 12-09-2002 09:08 AM ET (US)     Profile for frenchie  Send Email to frenchie     
try K&M marine,telegraph just south of 5 mile
TheSkipper posted 12-09-2002 11:58 AM ET (US)     Profile for TheSkipper    
Does anybody know what factors are considered in awarding a dealer the "Platinum Dealer" designation? Does it include training level of service technicians and service customer satisfaction? Or is it just based on sales volume and issues relating to new product sales?
kglinz posted 12-09-2002 12:24 PM ET (US)     Profile for kglinz  Send Email to kglinz     
I don't know how they rate,but I don,t think it means much as far as maintance. One of our local dealers is platinum for outboards and sells mostly I/O runabouts. Unfortunately any bassboat or guide boat dealer selling Mercs has a lot of Opti experience. They can fix them OK but when you ask what changes in design they have made to prevent another failure they give the old "Deer in the headlights" look.
TheSkipper posted 12-09-2002 03:50 PM ET (US)     Profile for TheSkipper    
Colony Marine, where I bought my Whaler, is a huge Sea Ray dealer, and has only been selling Whalers for a couple of years. I'm sure the bulk of the work done by their mechanics relates to I/Os. In general, I see very few Optimax engines on the water around Michigan. I wonder if there are any Mercury mechanics who are specifically certified as experts on the Optimaxes.

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