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Author Topic:   Standard Horizon Customer Support
White Bear posted 10-22-2005 10:30 AM ET (US)   Profile for White Bear   Send Email to White Bear  
Problem with older Standard Horizon CP150C dropping its satellite reception after 20-20 minutes. C-Map firmware upgrade did not fix problem. Call to Standard Horizon elicited response, "it must be your antenna, we'll send you a new one." Problem solved, no charge! With support such as this for a unit that was as old as mine, S-H can't be beat.
Chuck Tribolet posted 10-22-2005 10:38 AM ET (US)     Profile for Chuck Tribolet  Send Email to Chuck Tribolet     
I had Garmin do something similar. Sent me an external
antenna for my 175, no charge.


Chuck

DWS posted 10-24-2005 12:32 AM ET (US)     Profile for DWS  Send Email to DWS     
Makes me glad to know this as I just purchased a vhf from S.H.
JOHN W MAYO posted 10-31-2005 08:23 PM ET (US)     Profile for JOHN W MAYO  Send Email to JOHN W MAYO     
The companies that stand behind there product,....even past when they have to......will always get my repeat business. I had a problem with a Garmin gps,.....out of warranty. A few mintues on the phone with a helpful tech rep, and even thought out of warranty......returned and fixed it at ...no charge.

It is hard to beat good customer service and standing behind there product,......they will get my business and referals from me for how that supported there product.

I know some other companies that do the same, which benfits them with a loyal customer base. It seems some of the companies have figured out how to keep there current and repeat customers happy.

Revenge 25 posted 11-06-2005 09:23 AM ET (US)     Profile for Revenge 25  Send Email to Revenge 25     
I also had a great response by Standard Horizon when I damaged the wire coming off my GPS antenna. They replaced it no question. I took it to the factory in Southern California and they just handed me a new GPS antenna and wire. I also saw them handle several other customers in a sililar manner. They have all my business in the future. I wish they would make more marine products.
Over the LINE posted 11-13-2005 05:55 PM ET (US)     Profile for Over the LINE  Send Email to Over the LINE     
I also had a pretty good experience with Standard.

I sent them a well used and abused handheld for repair. They contacted me with the extensive estimate. I decided not to repair. They offered to send the radio back no charge, including no shipping charges, or they would send me a $50 rebated form for the pruchase of a replacement. Find the best deal I can, send them proof of purchase and fifty bucks back. I got my money out of the first one and fully expect to get my money out of the second one.

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