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Author Topic:   Kudos to Standard Horizon
Marlin posted 03-17-2006 11:01 PM ET (US)   Profile for Marlin   Send Email to Marlin  
During the 2005 season, my Standard Horizon Quest VHF suffered from a slowly degrading audio output. By the end of the year, it was pretty much unintelligible. The radio was just barely within warranty, but of course my receipt was nowhere to be found.

I contacted Standard Horizon by email, and the service representative told me "send it right in, we'll take good care of your radio." About two weeks later, the radio arrived back at my door. Today I installed and tested it, and it is working perfectly.

Thanks, Standard Horizon, for standing behind a great product.

-Bob

LuckyLady posted 03-18-2006 01:35 AM ET (US)     Profile for LuckyLady  Send Email to LuckyLady     
Bob, I dropped my Standard on the pavement face first. Sent it to them. In the mean time I bought a new one. Two weeks later here comes my old one in the mail, repaired and no bill! There was an invoice with all the parts that were changed with N/C next to them. Can't beat that kind of service!
Rene'
jimh posted 03-18-2006 09:08 AM ET (US)     Profile for jimh  Send Email to jimh     
In addition to these unsolicited reports of terrific customer support, the current generation VHF Marine Band radios from Standard Horizon have one of the best feature/price ratios of any brand. Standard Horizon's new Class-D Digital Selective Calling (DSC) radios are just about the lowest priced radios to have this new feature. In addition, they have innovative features, too, like the Phantom series of radios designed for smaller boats.
Revenge 25 posted 03-18-2006 10:49 AM ET (US)     Profile for Revenge 25  Send Email to Revenge 25     
I broke the GPS antenna on my Standard Horizon chartplotter while installing it. The damage was entirely my fault and they replaced it no questions. I live near the factory and I took it directly to the customer service office and watched they handle six other customers equally well. Unmatched customer service.
elaelap posted 03-22-2006 03:32 PM ET (US)     Profile for elaelap  Send Email to elaelap     
Gotta jump on the bandwagon here. I've used a Standard Horizon submersible handheld as back-up on every trip in both (now all three, I guess) my Whalers over the past three and one-half years, and I highly recommend it. It charges swiftly on the electrical outlet in my truck and seems to hold a charge forever (though again, it doesn't get much use except as a backup). It's built like a tank, and while it's never been totally under water, it's been soaked dozens of times by rain and spray without a problem. I'm always amazed at its range at sea...you may not believe this, but I've used it to talk with boats over ten miles away. I'm at work and can't remember its model number; I'll try to get that later at home. No, wait...I keep it in my truck.
elaelap posted 03-22-2006 03:38 PM ET (US)     Profile for elaelap  Send Email to elaelap     
It's a little gray and black metal job with no model number on the outside. In the battery compartment it's designated "HS46OSS" which I guess is its model number. Great little machine; a bit more expensive than the hundred dollar West Marine plastic specials...highly recommended.

Tony

elaelap posted 03-22-2006 03:42 PM ET (US)     Profile for elaelap  Send Email to elaelap     
Oh yeah, because of that little handheld's great performance I ended up buying a Standard Horizon chart plotter (which has performed flawlessly) and two SH VHFs, which have also worked well. I've never needed any repairs or warranty work, but I'm glad to read here that their customer relations and repair attitudes parallel the quality of that company's products.
Chuck Tribolet posted 03-22-2006 07:37 PM ET (US)     Profile for Chuck Tribolet  Send Email to Chuck Tribolet     
Tony, probably an HX460S.


Chuck

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