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ContinuousWave: Small Boat Electrical
NAVMAN makes good on warranty
|Author||Topic: NAVMAN makes good on warranty|
posted 01-24-2007 08:53 PM ET (US)
I returned a NAVMAN 4380 color fish finder that refused to mark any fish, or downrigger weights, or the thermocline, or anything, but the bottom to the manufacturer. They made good on their warranty by replacing its little electronic innards and the LCD screen. It took a bit of doing to get it all done, but in the end, they came through with a repair in a timely matter.
I bought the thing when I got my new (to me) Outrage this past Spring. As a sounder, it worked o.k, although at times it lost its signal. After a couple of months of fishing in the Great Lakes and catching lots and lots of fish, I began to wonder why I never marked any. Because I knew I would be without a sounder for some time when I made a claim, and becuase I was trying everything in the manual to get a proper display, I waited until Summer's end before I called NAVMAN.
After convincing the tech I talked to that it would be ever-so-much easier for me to send them the unit as opposed to the transducer, I packed it up and sent it off. Within a short while I got a call informing me that the unit was indeed bad and that a replacement (or repair) would be made upon proof of purchase. This irked me a bit, mostly because I apparently didn't put the reciept into the box when I originally bought it, and could not find it after a thorough search. Fortunately, I paid with a debit card and Bass Pro Shops had a record of the sale. It took about a week to get my unit back after I faxed the receipt off to NAVMAN.
Unfortunately, I can't check it out for another couple of months, but I have high hopes that now I'll be able to use this unit to its full effect.
posted 01-25-2007 04:40 PM ET (US)
Roy - My experience exactly with Navman. BNT Marine repaired my unit very quickly and even replaced the front screen free. They did not have to do this since the anti-glare stuff starting coming off due my using Windex when I first bought the unit. Note to self - do not use Windex on chartplotter screens.
posted 01-25-2007 05:12 PM ET (US)
I also had a positive experience dealing with NAVMAN on the repair of my Trackfish 6600. Very good to deal with, and a trouble free season after the repair.
posted 01-25-2007 07:52 PM ET (US)
Concur, GPS antenna went bad. Sent out a new one, I sent back the old one. They called a week later to make sure it was working. John
posted 01-25-2007 09:08 PM ET (US)
My NAVMAN FUEL 3100 has worked perfectly since installation.
I sure hope that NAVMAN is by sold by Brunswick and gets back on its winning track before it is too late for them to sustain their success.
posted 02-02-2007 07:48 PM ET (US)
I recently sent my 3100 Fuel to Navman for repair. Some segments of the digital display are not working. The unit still functions fine.
I called today to check on the status of the repair and was told it is there but hasn't been looked at by a technician yet. It's been there for over 2 weeks and I hope it gets looked at soon.
The unit was given to me as a gift from my wife and is a little over a year old. I was told the warranty is 2 years and the repair will be covered.
My question is: can't they determine from the serial # how old the unit is and from where it was purchased? I'd hate to bring this up to them because it may raise a flag.
posted 02-02-2007 09:09 PM ET (US)
From the serial number (or some hidden date code), they can
find when they made it. They probably don't track who they
shipped it to.
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