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Author Topic:   Standard Horizon GPS Doused In Sea Water
anthonylisske posted 09-04-2007 11:51 AM ET (US)   Profile for anthonylisske   Send Email to anthonylisske  
I need some seasoned advice. I was in Montauk last weekned and was running offshore and took a beating in six footers. Spent monday and tuesday on the couch recouperating. I run the 10.8 inch GPS unit with fishfinder, I think the CP1000 unit, the exact name eludes me now. I take it off the boat after every use.

Now I have mentioned in the past that I run my boat very hard. I left on Friday around 12 midnight and ran out past outer butterfish hole. It was foggy and the seas were nasty, so I took a terrible beating on the way out. On the way out, the GPS flashed on and off two times. Everything was soaked. Long story short, on the way back the next afternoon around 4 p.m., the GPS went out about 30 miles out. No problem, I just ran my compass course back.

I checked the electrical system and the unit was getting continuous and steady power. I took the unit off to go home on Sunday, and I noticed several screws missing out of the frame. I had seen one or two of these short machine screws in the bottom of the boat, but did not put it together. Now, I assume water got in the unit.

I am still missing 2-3 screws. I do not want to send back the unit without the screws due to the fact that [the manufacturer] will think I opened it up and voided the warranty. I spent a lot of cash on this unit and want to handle the situation properly. I always believe honesty is the best policy, but I could get a jerk on the phone.

Is honesty the best policy? Advice needed.

Chuck Tribolet posted 09-04-2007 05:38 PM ET (US)     Profile for Chuck Tribolet  Send Email to Chuck Tribolet     
SH has a rep for good service. I'd send it in, tell them
what happened, and if you have any of the screws from the
bottom of the boat, include those, taped to the body of the


jimh posted 09-04-2007 10:34 PM ET (US)     Profile for jimh  Send Email to jimh     
The most valuable thing you have is your reputation.
TRAFFICLAWYER posted 09-07-2007 05:11 PM ET (US)     Profile for TRAFFICLAWYER    
Standard-Horizon has one of the best [unrecognized acronym] in the industry, I have THREE Standard-Horizon GPS units.
where2 posted 09-07-2007 11:39 PM ET (US)     Profile for where2  Send Email to where2     
Call them up, and send it in.
anthonylisske posted 09-12-2007 02:07 PM ET (US)     Profile for anthonylisske  Send Email to anthonylisske     

Thanks. I dropped it in the mail today.

I called Standard Horizon, explained the situation, and they ran the Serial Numbers and said send it in "No Questions Asked"

I did attach a letter explaining the screws etc... The rep said it should be fine.

I will repost when the unit comes back, but I suspect it will be another "I love Standard Horizon" story.

Thanks again

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