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ContinuousWave: Small Boat Electrical
Dealer Cost Audio
|Author||Topic: Dealer Cost Audio|
posted 05-26-2009 12:31 AM ET (US)
It seems to me that I have heard some here mention this company, Dealer Cost Audio, as a source for marine audio equipment. I am curious of any specific experiences from those who may have used this company.
I am in the midst of a very unpleasant experience with Dealer Cost Audio. In short, over one month ago, I purchased and paid for a set of JL Audio speakers from them. Their web site claims most orders shipped within 3-7 business days. I have had many exchanges regarding the whereabouts of my speakers and all I have gotten so far is the run-around and out-in-out lies.
At first, they were out of stock and had to have them shipped to them. Then they were shipped to me (supposedly) almost 2 weeks ago. When I asked for positive shipping confirmation (carrier & tracking number) they could produce none. Even the USPS can get a package across country in a week.
I am now engaged in an attempt to get my money refunded so I can purchase the speakers elsewhere. I'm curious of other experiences with this company.
posted 05-26-2009 09:32 AM ET (US)
No experience here, but can you not request your credit card issuer to withold payment based upon nonreceipt of the items ordered?
posted 05-27-2009 05:18 AM ET (US)
I just ordered a pair of infinity speakers from them on 5/26 with 2nd day air as the shipping method. We'll see what happens.
posted 05-28-2009 09:55 AM ET (US)
Apparently the speakers are on their way. We'll see if the correct item shows up. I must say that I tried to contact them via phone and could never get through. They were responsive to emails.
posted 05-28-2009 07:02 PM ET (US)
My story with Dealer Cost Audio is pathetic-I won't bore you with the details. I am still waiting for my refund, which I am told can take 3-7 days. Funny, they zhoocked the money out of my account in a NY minute, but can't get it back in there for a week.
I have come to learn most of these internet suppliers are simply storefronts and do not stock most of the merchandise they re-sell. Their prices are quite competitive, but is the result of not having to stock merchandise. I have a new rule that I will call and speak to an individual and verify stock before punching the "Buy" button on a website, regardless of what the website says (they almost always say "in-stock").
posted 05-29-2009 01:31 PM ET (US)
Ok..so the speakers showed up today..but guess what, they sent me the Infinity 612m's instead of the 602m's... These guys are shady. Unreal. I've emailed them. We'll see what they do for me.
posted 05-29-2009 07:17 PM ET (US)
The bottom line is if a dealer is not listed on the mfr's web site as authorized, you can have problems. Many internet sellers are, and they are the reputable ones. Everyone else is a "reseller" with no obligations.
posted 05-29-2009 07:41 PM ET (US)
By contrast, I ordered the same speakers from this outfit http://www.hifisoundconnection.com/ after first verifying stock via e-mail. They sent me a return e-mail with a coupon for an additional $5.00 off. Not much, but I wasn't expecting anything as their prices were already quite competitive. Ordered yesterday, shipped today (received UPS confirmation) and will be delivered Wednesday. So, it seems that verifying stock despite what the site may indicate is a good mantra.
Smalltauk, I see hi-fi sound connection has your Infinity speaks for $6.00 less than Dealer Cost Audio.
posted 05-29-2009 07:47 PM ET (US)
Oddly, or perhaps not, I have found E-Bay amongst the best resellers out there. With hundreds of transactions under my belt, I have had 1 bad experience. Almost all sellers value their rating very much and will go out of their way to please you.
posted 05-29-2009 09:31 PM ET (US)
Please let us know the outcome. Will it be a satisfied customer? Or "Jihad Against DEALER COST AUDIO"?
posted 05-30-2009 09:29 AM ET (US)
It's one thing to be out of stock. Fine, just let me know and I can make a quick, informed decision about how to proceed. However, after I pestered Dealer Cost Audio for almost 2 weeks regarding the shipment of my order, I received an e-mail response that my order had "shipped". After another week, I called UPS directly with the order # from DCA and they said the merchandise was never placed with them. 4 days now and still no refund. Jihad, for now anyway.
posted 05-30-2009 11:13 AM ET (US)
If I don't get my refund, maybe I could hire Tony as my local counsel; this outfit is located in CA. He'd have to discount his rate though-I don't think I could afford full freight.
posted 06-03-2009 10:16 AM ET (US)
Well, it's been 8 days now and Dealer Cost Audio still has not refunded my money. Ironically, the same speakers I ordered from http://www.hifisoundconnection.com/ late last week arrived today 4 business days after thy were ordered.
I need some suggestions on how to properly conduct a Jihad against Dealer Cost Audio.
posted 06-04-2009 10:17 AM ET (US)
"I need some suggestions on how to properly conduct a Jihad against Dealer Cost Audio."
Go Postal !! :-)
posted 06-08-2009 01:54 PM ET (US)
If the Dealer Cost Car Audio is the same place you are all talking about there are some pretty negative reviews out there on them. Here is one source http://reviews.pricegrabber.com/dealer-cost-car-audio/r/11460/
posted 06-09-2009 03:36 PM ET (US)
Ironically, As I write this I see a Dealer Cost Car Audio ad banner at the top of this page. If you click the link provided by Great Bay and read all the negative feedback on DCCA, that about sums up my experience.
posted 06-09-2009 08:54 PM ET (US)
Here is what you do - first, don't bother to correspond with the store anymore - call your credit card company (I assume you used a credit card) and tell them that you want to file a complaint with them - they should immediately credit you the full amount. The card company will then perform a charge-back on the store, but at that point you it won't really matter to you.
posted 06-09-2009 09:21 PM ET (US)
For the record, I just received my refund from Dealer Cost Car Audio. This comes after waiting about 1 month for product sold that was not in stock, and 2 1/2 weeks after a refund was requested. I encourage all to heed this warning.
posted 11-08-2009 12:25 AM ET (US)
Dealer Cost Audio (www.dealercostaudio.com) is a rip-off. Ordered speakers. They used delay tactic after delay tactic until I requested cancellation. Then again, delay tactic after delay tactic and never processed the refund. I had to dispute with my credit card company.
posted 11-08-2009 04:43 PM ET (US)
Funny I had a similar experience with those losers at dealer cost audio. I ordered some JL speakers as well and they failed to tell me they were backordered. I waited for a while before calling to find out what happened to my order and they did not even have them in stock. I cancelled my order immediately and purchased elsewhere.
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