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Author Topic:   Marine Electronics Warranties
Jefecinco posted 12-28-2009 07:13 PM ET (US)   Profile for Jefecinco   Send Email to Jefecinco  
I recently purchased a Standard Horizon marine VHF transceiver. I was influenced in selection of the brand by the warranty coverage which in my experience is very good. The initial warranty is all parts and labor for three years. If that was not enough the brand also provides a lifetime warranty in which after the initial three years of full warranty they will charge a flat rate to repair the radio of $65. I don't know how they define lifetime but my impression is that it is for as long as the original owner has the radio.

Thirty years ago I bought a VHF from Standard Horizon. I believe the warranty was for one year but the lifetime flat rate warranty was in effect at that time. I never had a problem with the radio up to the point when I got rid of the boat with the radio installed ten years ago.

A few years ago I purchased a Lowrance MFD with GPS, mapping, sounder, water temperature sensor, and paddle wheel speedometer. The warranty on that unit was for one year. There was no other warranty stated nor implied, but, when the GPS sensor on the unit failed after the warranty expired Lowrance elected to repair the sensor for no charge.

Is the warranty provided by Standard Horizon provided by other marine electronics manufacturers? Which manufacturer has the best warranty? Does the warranty coverage of a brand influence your purchasing?

Tom Hemphill posted 01-01-2010 08:38 PM ET (US)     Profile for Tom Hemphill    
In response to your third question, yes the warranty coverage a manufacturer offers for their electronic gear might influence my purchase. A longer period of warranty coverage says to me that the manufacturer has confidence their products won't break.

My experience is that if electronic equipment breaks, it's usually within the first year. In most cases (laptop computers being the notable exception), I don't pay extra for extended warranty protection.

I've always had a high opinion of Standard Horizon's products; their generous warranty just adds icing to the cake. And I'm glad to hear of your favorable experience with Lowrance. Their warranty flexibility probably won some brand loyalty with you, and through word-of-mouth gained valuable free advertising.

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