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ContinuousWave: Small Boat Electrical
Guest Customer/Tec Support Fast Response
|Author||Topic: Guest Customer/Tec Support Fast Response|
posted 03-07-2010 12:04 AM ET (US)
While trying to find a installation/owners manual for my Guest Cruising Series Charger I found their link to the manual was dead. Used the contact link late this Saturday afternoon. Within four hours had a PDF file sent to me.
Just wanted to pass along a good customer service experience.
posted 03-09-2010 09:48 AM ET (US)
Did Guest repair the dead link on their website? It seems simpler to just have the document available on-line, than to email it to customers one at a time.
posted 03-09-2010 08:00 PM ET (US)
Just checked and the link is still dead. It was active a couple of years ago when I first looked. Do agree restoring the link would be the best thing for them to do. Probably it takes a IT/Web person to get it done which would require them to be notified by the support group.
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