Forum: WHALER
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  Guest Customer/Tec Support Fast Response

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Author Topic:   Guest Customer/Tec Support Fast Response
number9 posted 03-07-2010 12:04 AM ET (US)   Profile for number9   Send Email to number9  
While trying to find a installation/owners manual for my Guest Cruising Series Charger I found their link to the manual was dead. Used the contact link late this Saturday afternoon. Within four hours had a PDF file sent to me.
Just wanted to pass along a good customer service experience.
Bill
jimh posted 03-09-2010 09:48 AM ET (US)     Profile for jimh  Send Email to jimh     
Did Guest repair the dead link on their website? It seems simpler to just have the document available on-line, than to email it to customers one at a time.
number9 posted 03-09-2010 08:00 PM ET (US)     Profile for number9  Send Email to number9     
Just checked and the link is still dead. It was active a couple of years ago when I first looked. Do agree restoring the link would be the best thing for them to do. Probably it takes a IT/Web person to get it done which would require them to be notified by the support group.

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