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Author Topic:   Garmin HomePort Download Failures
Waccamaw Whaler posted 04-14-2010 11:33 AM ET (US)   Profile for Waccamaw Whaler   Send Email to Waccamaw Whaler  
I have tried numerious times, on two different computers, to download and install the latest update for Garmin HomePort. I get as far as the small pop-up window that shows "0% Extracting Garmin Web Update". After that nothing, even waiting more than an hour. I'm on a modem which is reason for a slow download but there is no indication that a download or extraction is taking place. Has anyone had succes in downloading the latest update?

Ron

bluewaterpirate posted 04-14-2010 12:37 PM ET (US)     Profile for bluewaterpirate  Send Email to bluewaterpirate     
Absoulutely no [problem] downloading it and then updating. I've heard of no one else having your [problem]. Sounds like an ISP problem. I've updated my three computers. Sorry--Tom
davej14 posted 04-16-2010 08:24 AM ET (US)     Profile for davej14  Send Email to davej14     
Why not have a friend download and put it on a memory stick for you?
Waccamaw Whaler posted 04-16-2010 08:31 PM ET (US)     Profile for Waccamaw Whaler  Send Email to Waccamaw Whaler     
Dave that's a good idea.
I just got a "fix" from Garmin and I still have the problem. Your idea may be the easy way out.

Ron

tmann45 posted 04-17-2010 02:03 PM ET (US)     Profile for tmann45  Send Email to tmann45     
My HomePort is version 2.0.3, is this the latest? I checked for updates and there were none reported.
Tom
Waccamaw Whaler posted 04-17-2010 03:40 PM ET (US)     Profile for Waccamaw Whaler  Send Email to Waccamaw Whaler     
Yes, 2.0.3.0 is the latest notice continuously popping up for a new download.
Chuck Tribolet posted 04-17-2010 07:51 PM ET (US)     Profile for Chuck Tribolet  Send Email to Chuck Tribolet     
Firewall problem?

What OS and release? What browser and release? Are the
modem lights flashing like there's data coming down?


Chuck

Waccamaw Whaler posted 04-17-2010 10:45 PM ET (US)     Profile for Waccamaw Whaler  Send Email to Waccamaw Whaler     
Chuck

I tried with Firewall & anti-virus turned both on & off
OS - Windows XP Pro (all current updates)
Internet Explorer/Google - current updates

The modems are internal so I can't see indicator lights however, there are no usual visual indicators displayed showing a download in progress. There is a pop-up message that indicates "0% Extracting Garmin Web Update" There is no further activity and the pop-up freezes on the screen. The only way I can get rid of the pop-up is to shut down the computer. If I don't shut down the computer and open HomePort again or take the SD card out and put it back in the same "0%..." pop-up displays as before.

When I contacted Garmin they gave me actions to take with 2 files. I did a search and did not find these document so nothing is apparently being downloaded.

_________________
Garmin's reply [...If you are having problems extracting the Homeport installation application you might have some antivirus scanning it. Please disable any security applications you have running on your computer and try to install it again

You can also use a program called 7zip to manually extract the file and run the setup. You can download the utility from www.7zip.org

1. Once you have 7zip installed right click the home port installer, choose the 7zip option and then choose extract to " Garmin_HomePort_203".

2. After the extraction completes you will have a new folder called " Garmin_HomePort_203". Open the folder and run the setup.exe. You should now be able to install the application. If you cannot get setup.exe to run try the file named HPMAIN_ENU]
___________________

This is the first time I have had any download problems and I have downloaded programs that have taken hours.

Ron

Jefecinco posted 04-18-2010 11:34 AM ET (US)     Profile for Jefecinco  Send Email to Jefecinco     
Ron,

Are you connected via dial up? If not, what is your download speed? Before switching from dial up I was sometimes disconnected by the host while downloading. From your description it is not likely your modem speed is an issue, but it's possible.

Butch

davej14 posted 04-18-2010 02:02 PM ET (US)     Profile for davej14  Send Email to davej14     
OK, if you don't want to inconvenience a friend to get the download via a mempory stick, then try downloading with another browser. My personal favorite is Mozilla's Firefox, which can be downloaded and installed for free at the following site:

http://www.mozilla.com/en-US/firefox/personal.html

There are plenty of reasons to use Firefox rather than Microsoft Internet Explorer but I won't debate them here. Within Internet Explorer there are a number of settings to check which could be blocking your download. The easiest way to determine if it is browser related is to try another one.

Waccamaw Whaler posted 04-18-2010 07:39 PM ET (US)     Profile for Waccamaw Whaler  Send Email to Waccamaw Whaler     
Jefecinco, davej14

I downloaded and installed Firefox. It took over 3 hours and I had no problem with the download and installation.
However, I still have the exact same problem with the Garmin download.

I don't rally have anyone closeby that I would feel comfortable using their computer since I would have to install the Homeport software and use the SD card for the download. I wouldn't want to make them uncomfortable as most don't tinker with the computer as I do. It will be a last resort for me until I visit my kids.

I think my next step is to uninstall & reinstall the Homeport program and see if that does anything for me.

Jefecinco posted 04-19-2010 09:13 AM ET (US)     Profile for Jefecinco  Send Email to Jefecinco     
Ron,

As it took three hours to download and install Fire Fox on your computer you must be using dial up service. If you do a fair amount of downloading or web surfing you would find DSL service to be much more convenient. Basic DSL in my area runs around $20 monthly added to the telephone bill. That is about what I was paying for dial up from another ISP. I also had to by another modem which I installed externally. It saves an incredible amount of time and downloads seem to me to do better without any bugs.

I switched to Fire Fox last year when I could not get my Explorer to run. I like Fire Fox much better but to be fair I have not tried the latest version of Explorer.

Reinstalling Home Port from the host should get the update you have been seeking already embedded in the latest version.

Good luck.

Butch

davej14 posted 04-19-2010 04:44 PM ET (US)     Profile for davej14  Send Email to davej14     
You are clearly running at 56K. I assume you have a desk top but if it is a lap top then you could speed up your downloads by going to a local hot spot. You may just be timing out at the Garmin website. Here are a couple of other things to check now that you have Firefox running:

1. Make sure you have the latest Java runtime installed. Firefox requires Java SE 6 version 10 or later (version 20 is the latest). You can check your version and follow the update instructions at:

http://www.java.com/en/download/help/testvm.xml

2. If you still have problems after verifying you have the proper version of Java installed, then make the following changes within Firefox:

Tools => Options => Content Uncheck "Block Popup Windows"
Tools => Options => General Check "Show Downloads Window"

3. Check your antivirus software to be sure it is not blocking downloads from the Garmin site. There should be a list of restricted sites that you can view withing your antivirus program.

4. Check your windows firewall and turn it off. See:

http://support.microsoft.com/kb/283673

5. If you still are having problems it is most likely to be an issue with your connection speed and the Garmin site. Since you were able to download and install the 8MB Firefox browser, it is not a timeout issue with your ISP.

6. Be sure to change back to the original settings any changes you made in steps 2,3,and 4 above.

Waccamaw Whaler posted 04-20-2010 04:24 PM ET (US)     Profile for Waccamaw Whaler  Send Email to Waccamaw Whaler     
davej14, I followed all of your suggestions and still have the problem. I'm going to give Garmin another call. It appears to me that the computer is trying to extract files that I didn't receive in the download - ?
davej14 posted 04-20-2010 04:58 PM ET (US)     Profile for davej14  Send Email to davej14     
At this point I think you are correct in contacting Garmin. If you do a Google search you will find a few others that have had problems downloading from the Garmin site. Sorry I couldn't help further.
Waccamaw Whaler posted 07-26-2010 05:18 PM ET (US)     Profile for Waccamaw Whaler  Send Email to Waccamaw Whaler     
I think this has finally been resolved. If anyone else has a similiar problem with Garmin HomePort downloads/updates you may want to give this a try.

__________________________________________________

Sat, July 24, 2010
From: "Product.Support@garmin.com"

Thank you for contacting Garmin International. I would be happy to assist you with this issue.
We are going to need to uninstall and reinstall Garmin software

1. Click the Start menu
2. Click Run..., that should bring up a window labeled as Run. Inside the run window there is a box labeled as Open:
3. Clear anything typed inside the Open: box
4. Type appwiz.cpl into the Open: box
5. Click OK. That should bring up a window labeled as Add or Remove Programs
6. Click each application that starts with Garmin, MapSource or City from the list individually and then click the Remove button on the right
7. Close the Add or Remove Programs window when all Garmin software is removed

Clearing the registry

1. Click the Start menu
2. Click Run..., that should bring up a window labeled as Run. Inside the run window there is a box labeled as Open:
3. Clear anything typed inside the Open: box
4. Type regedit into the Open: box
5. Click OK. That should open the Registry Editor
6. Click File in the upper left-hand corner of the Registry Editor window
7. Click Export... from the File menu. This will open a window labeled as Export Registry File
8. Change the Save in to your Desktop and change the File name to Backup
9. Make sure All is selected from the export range option
10. Click Save


In the left window of the Registry Editor window, you will see folders labeled as HKEY_CURRENT_USER and HKEY_LOCAL_MACHINE

10. Click the + next to the folder labeled as HKEY_CURRENT_USER
11. Click the + next to SOFTWARE, when you click on this it will expand your registry further
12. Right-click on the word GARMIN and select Delete
13. Select Yes in the Confirm Key Delete window that comes up
14. Click the - signs next to the previously expanded folders
15. Click the + next to the folder labeled as HKEY_LOCAL_MACHINE
16. Click the + next to SOFTWARE, when you click on this it will expand your registry further.
17. Right-click on the GARMIN folder and select Delete
18. Select Yes in the Confirm Key Delete window that comes up
19. Click the - signs next to the previously expanded folders
20. Close the Registry Editor window
21. Re-start your computer
22. Re-install appropriate Garmin software


With Best Regards,
Landon W
Software Support Specialist
1st Shift Software Team
Garmin International
913-397-8200
800-800-1020
913-440-8280 (fax) Att: Landon W, Associate #6189
www.garmin.com

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