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Garmin HomePort Download Failures
|Author||Topic: Garmin HomePort Download Failures|
posted 04-14-2010 11:33 AM ET (US)
I have tried numerious times, on two different computers, to download and install the latest update for Garmin HomePort. I get as far as the small pop-up window that shows "0% Extracting Garmin Web Update". After that nothing, even waiting more than an hour. I'm on a modem which is reason for a slow download but there is no indication that a download or extraction is taking place. Has anyone had succes in downloading the latest update?
posted 04-14-2010 12:37 PM ET (US)
Absoulutely no [problem] downloading it and then updating. I've heard of no one else having your [problem]. Sounds like an ISP problem. I've updated my three computers. Sorry--Tom
posted 04-16-2010 08:24 AM ET (US)
Why not have a friend download and put it on a memory stick for you?
posted 04-16-2010 08:31 PM ET (US)
Dave that's a good idea.
I just got a "fix" from Garmin and I still have the problem. Your idea may be the easy way out.
posted 04-17-2010 02:03 PM ET (US)
My HomePort is version 2.0.3, is this the latest? I checked for updates and there were none reported.
posted 04-17-2010 03:40 PM ET (US)
Yes, 184.108.40.206 is the latest notice continuously popping up for a new download.
posted 04-17-2010 07:51 PM ET (US)
What OS and release? What browser and release? Are the
posted 04-17-2010 10:45 PM ET (US)
I tried with Firewall & anti-virus turned both on & off
The modems are internal so I can't see indicator lights however, there are no usual visual indicators displayed showing a download in progress. There is a pop-up message that indicates "0% Extracting Garmin Web Update" There is no further activity and the pop-up freezes on the screen. The only way I can get rid of the pop-up is to shut down the computer. If I don't shut down the computer and open HomePort again or take the SD card out and put it back in the same "0%..." pop-up displays as before.
When I contacted Garmin they gave me actions to take with 2 files. I did a search and did not find these document so nothing is apparently being downloaded.
You can also use a program called 7zip to manually extract the file and run the setup. You can download the utility from www.7zip.org
1. Once you have 7zip installed right click the home port installer, choose the 7zip option and then choose extract to " Garmin_HomePort_203".
2. After the extraction completes you will have a new folder called " Garmin_HomePort_203". Open the folder and run the setup.exe. You should now be able to install the application. If you cannot get setup.exe to run try the file named HPMAIN_ENU]
This is the first time I have had any download problems and I have downloaded programs that have taken hours.
posted 04-18-2010 11:34 AM ET (US)
Are you connected via dial up? If not, what is your download speed? Before switching from dial up I was sometimes disconnected by the host while downloading. From your description it is not likely your modem speed is an issue, but it's possible.
posted 04-18-2010 02:02 PM ET (US)
OK, if you don't want to inconvenience a friend to get the download via a mempory stick, then try downloading with another browser. My personal favorite is Mozilla's Firefox, which can be downloaded and installed for free at the following site:
There are plenty of reasons to use Firefox rather than Microsoft Internet Explorer but I won't debate them here. Within Internet Explorer there are a number of settings to check which could be blocking your download. The easiest way to determine if it is browser related is to try another one.
posted 04-18-2010 07:39 PM ET (US)
I downloaded and installed Firefox. It took over 3 hours and I had no problem with the download and installation.
I don't rally have anyone closeby that I would feel comfortable using their computer since I would have to install the Homeport software and use the SD card for the download. I wouldn't want to make them uncomfortable as most don't tinker with the computer as I do. It will be a last resort for me until I visit my kids.
I think my next step is to uninstall & reinstall the Homeport program and see if that does anything for me.
posted 04-19-2010 09:13 AM ET (US)
As it took three hours to download and install Fire Fox on your computer you must be using dial up service. If you do a fair amount of downloading or web surfing you would find DSL service to be much more convenient. Basic DSL in my area runs around $20 monthly added to the telephone bill. That is about what I was paying for dial up from another ISP. I also had to by another modem which I installed externally. It saves an incredible amount of time and downloads seem to me to do better without any bugs.
I switched to Fire Fox last year when I could not get my Explorer to run. I like Fire Fox much better but to be fair I have not tried the latest version of Explorer.
Reinstalling Home Port from the host should get the update you have been seeking already embedded in the latest version.
posted 04-19-2010 04:44 PM ET (US)
You are clearly running at 56K. I assume you have a desk top but if it is a lap top then you could speed up your downloads by going to a local hot spot. You may just be timing out at the Garmin website. Here are a couple of other things to check now that you have Firefox running:
1. Make sure you have the latest Java runtime installed. Firefox requires Java SE 6 version 10 or later (version 20 is the latest). You can check your version and follow the update instructions at:
2. If you still have problems after verifying you have the proper version of Java installed, then make the following changes within Firefox:
Tools => Options => Content Uncheck "Block Popup Windows"
3. Check your antivirus software to be sure it is not blocking downloads from the Garmin site. There should be a list of restricted sites that you can view withing your antivirus program.
4. Check your windows firewall and turn it off. See:
5. If you still are having problems it is most likely to be an issue with your connection speed and the Garmin site. Since you were able to download and install the 8MB Firefox browser, it is not a timeout issue with your ISP.
6. Be sure to change back to the original settings any changes you made in steps 2,3,and 4 above.
posted 04-20-2010 04:24 PM ET (US)
davej14, I followed all of your suggestions and still have the problem. I'm going to give Garmin another call. It appears to me that the computer is trying to extract files that I didn't receive in the download - ?
posted 04-20-2010 04:58 PM ET (US)
At this point I think you are correct in contacting Garmin. If you do a Google search you will find a few others that have had problems downloading from the Garmin site. Sorry I couldn't help further.
posted 07-26-2010 05:18 PM ET (US)
I think this has finally been resolved. If anyone else has a similiar problem with Garmin HomePort downloads/updates you may want to give this a try.
Sat, July 24, 2010
Thank you for contacting Garmin International. I would be happy to assist you with this issue.
1. Click the Start menu
Clearing the registry
1. Click the Start menu
10. Click the + next to the folder labeled as HKEY_CURRENT_USER
Purchase our Licensed Version- which adds many more features!
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