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Author Topic:   New Whaler Quality
AAppler posted 05-07-2003 08:36 AM ET (US)   Profile for AAppler  
I just purchased a new 21' Outrage and have had a few quality control problems, i.e. loose fasteners, bootstripe tape loose, etc. These items were not caught at the factory. Let's hear from those who have had similar experiences.
AAppler posted 05-07-2003 08:55 AM ET (US)     Profile for AAppler    
My previous post about quality control stopped short of another disappointment I had with Whaler. The new boat order was entered on 02/12/03, and construction was completed on 04/04/03. Not bad, except for the boat sitting at the factory for nearly 1 month before they shipped it to my dealer.

The boat performs well and will give me many years of good boating. However, these concerns could jade a less seasoned boater.

bsmotril posted 05-07-2003 09:06 AM ET (US)     Profile for bsmotril  Send Email to bsmotril     
The shipping delay is typical. The factory waits until they have a full truckload of boats for that dealer before they ship. Too expensive to ship individual boats.

Compare to another brand of new boat I purchased before me present Whaler, these items are trivial. I'm not trying to say they are not important, as they negatively affect customer satifaction. But, I still believe that Whaler's build quality is still way better than any other mass producer of boats.

AAppler posted 05-07-2003 10:28 AM ET (US)     Profile for AAppler    
Bill, thanks for your reply and insight. I did hold back somewhat on the list in the interest of keeping the maessage simple. However, cut upholstery still in the bag and an electrical short on the #2 battery bus probably should have been caught by the dealer. I agree with you B/W normally have fewer new delivery gripes, but mine seems to have slipped their normal good job.
AtEase255 posted 05-07-2003 01:08 PM ET (US)     Profile for AtEase255  Send Email to AtEase255     

I recently purchased a 255 Conquest (my first NEW boat) and have, for the most part, been very satisfied with the boat and my dealer service. However, there were some issues that arose after my purchase that Iíll mention here. The few nit-picky things I found were loose or stripped screws holding the bow rail down (3 total), stripped port light screw and leaky windshield. The screws I fixed myself but the windshield still has yet to be fixed satisfactory (water is very smart). The biggest quality issue Iíve found is sealing of thru deck holes (anchor line plus others) and below deck thru stringer and bulkhead holes. In all cases I can see exposed plywood that should have been sealed at the factory. I even went and checked out another 255 at the NE boat this spring and it had all the holes sealed. Iím somewhat sensitive to this as my last boat developed some deck rot due to the same issues. In Whalers (and the dealers) defense, they have stated this should have been done at the factory and that they will be out to correct all the above issues. So far, the dealer has been very responsive to service/warranty issues. The only other gripe I have is you can only get the new Whalers with Mercury power. So far the Optimax has performed flawlessly and it may have been my motor of choice anyway. But still, it would have been nice to have a broader selection.

AAppler posted 05-07-2003 04:58 PM ET (US)     Profile for AAppler    
The dealer has been very cooperative thus far. My experience with him leaves me with the confidence that all items will be repaired. My original post goes more to Whaler, hopefully they will reimburse the dealer for his actual labor and not flat rate the repairs as do some manufacturers.
TRAFFICLAWYER posted 05-07-2003 05:44 PM ET (US)     Profile for TRAFFICLAWYER    

Do you mind emailing me your tel#, I just purchased the 255. Thanks.

jimh posted 05-07-2003 11:26 PM ET (US)     Profile for jimh  Send Email to jimh     
Regarding the "electrical short on the #2 battery bus" could you give more details?

If there was a direct short across the battery this would generate enormous current and heat, enough to start the boat on fire.

Also, I wonder if the boats are shipped with the batteries installed. Perhaps this is left for the dealer to finish? Does anyone know?

millerbr posted 05-08-2003 07:58 AM ET (US)     Profile for millerbr  Send Email to millerbr     
The one complaint on my new Dauntless 160 was that the fuel filter was spun on without any lubrication on the gasket. After only two months and 20 hours of use, when I went to change the fuel filter it would not budge. I actually ripped the entire mount out of the block of wood it was screwed into trying to get it spun off. I'm not sure if that was something Whaler did or my dealer did as part of prep.
JoeyP posted 05-09-2003 11:03 AM ET (US)     Profile for JoeyP  Send Email to JoeyP     
AAppler at Atease255,

What states are you guys located? I'm curious to know about our dealer service.

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