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Author Topic:   How long to get products from Whaler
hardensheetmetal posted 07-20-2004 07:45 PM ET (US)   Profile for hardensheetmetal   Send Email to hardensheetmetal  
Part of my purchase deal was for the dealer to include a new comfort package for my 130. Its been over a month now, and i have yet to see anything. I have called twice, and been told they were "working on it", or they would "look into it". I have not paid for it yet, but I do want it because it was part of the deal. It does not seem like it should take two months to get though?. Anyone else have to wait that long? The dealer is Surfside 3 in NY.

Dan

Camuyano posted 07-20-2004 08:17 PM ET (US)     Profile for Camuyano  Send Email to Camuyano     
Dan:

I ordered a rod rack for my Montauk from Whalertowne today. They said that it would take a week but the comfort package may be different since the bow cushion may have to be ordered from the manufacturer. However, I wouldn't expect it to take more than six weeks. My Mills bimini top took about four weeks to arrive at the dealer. (The longest four weeks of my life!)

Is the dealer giving you a special price on the package? You may want to call around to see if you can get the stuff from another dealer and how long they say it takes. (Although you definitely want to have the swim platform installed by a dealer even if you have to drive further.) My dealer has been pretty unresponsive after I took delivery of the boat and that's why I tried Whalertowne for the parts after someone on the list recommended them.

Additionally, on the parts I ordered there seemed to be some variation in the price from dealer to dealer. Given that Whaler is an "upscale" brand, I don't why they can't enforce service standards across all the dealers and make sure that at least one person is well trained in the parts department.

Imanuel

Plotman posted 07-20-2004 10:30 PM ET (US)     Profile for Plotman  Send Email to Plotman     
Call chuck Bennett at whaler and explain your problem. I bet it gets solved quickly. Find the customer service number on the whaler website.
JEvans posted 07-20-2004 10:50 PM ET (US)     Profile for JEvans  Send Email to JEvans     
Dan Whaler shuts down for the first two weeks in July while they change model years. So this may be part of your delay.
RonB posted 07-21-2004 10:01 AM ET (US)     Profile for RonB  Send Email to RonB     
Dan,

I'm just south of you (down by the Bear Mountain Bridge) and I've purchased two Whalers from Surfside 3 Haverstraw/Peekskill. Their mechanic over in Charles Point is great and has kept my Optimax running great, but getting stuff from Surfside 3 through Whaler takes time, in my opinion, but I don't hold that against Surfside 3.

I purchased a bow cushion for my previous Whaler, a 2003 Montauk as part of the initial sale and I was using the Montauk for about a month last summer before the cushion arrived.

I also bought a bow platform and cushion for my 2000 Outrage as part of the initial sale and was using the Outrage for about a month as well before the platform and cushion arrived from Whaler. Conversely I ordered and had them install a Bimini from Mills for the Outrage and that came in pretty quick. My guess is that everything is shipped via UPS ground up from Florida.

I plan on doing any future ordering from Whaler during the off season in the Northeast. I ordered a ski pole last winter and had no problem waiting a few weeks before it arrived.

All in all Surfside 3 is a small dealer and they are not going to have the inventory and the "Just in Time" inventory as the big guys so they make up for it by having great service and a friendly bunch of sales people. I'd buy from them again and wouldn't worry about the time it takes to get stuff from Whaler.

Whaler could fix the whole issue of having to wait for parts if they let the boater buy Whaler parts directly from them (online or via telephone), but that would be a hard pill for the dealers to swallow.

Ron

Dick posted 07-21-2004 12:29 PM ET (US)     Profile for Dick  Send Email to Dick     
Boston Whaler operates as most manufacturers do. They stock the most used parts and are able to ship promptly to the dealer.
Upholstered parts and many others are usualy only on hand for ordered boats in production.
If it is a non stocked part a chain of events is involved.
1. You order the part from a dealer
2. The dealer orders the part from Whaler
3. Whaler orders the part from their source
4. At this point You, the Dealer and Whaler have lost control
5. If the source has the part in stock it is shipped
6. If the source does not have the part in stock your order goes on the production schedual and you wait

There is no way to solve this chain of events but there is a way to make it less agrivating.
With Whaler's on line ordering system the dealer knows the status when he places the order and to many don't pass this on to the customer. If a dealer told me that he would have the part for me in 3 to 5 days and after 5 days tells me it will be 3 more weeks I would be pissed. Had he told me up front or called me after he had placed the order I wouldn't have a problem.

Dick

LHG posted 07-21-2004 01:54 PM ET (US)     Profile for LHG    
I have recently been drop-shipped two things directly from Edgewater - a set of RPS reversing bars ordered through Twin Cities and a new steering wheel ordered though Lauderdale Marina. From both Dealers, both items arrived within ONE week.

For Whaler upholstered items, you are best off going direct to Halls, rather than waiting for BW to get things from "Daves" (unless they have them in stock). Daves appears busy, and slow. You can also directly to Mills.

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