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  170 MONTAUK: Dealer Sea Trial at Delivery

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Author Topic:   170 MONTAUK: Dealer Sea Trial at Delivery
montaukman posted 03-14-2005 10:43 PM ET (US)   Profile for montaukman   Send Email to montaukman  
Hi Everyone,

I spoke with my dealership today and confirmed my delivery for my 2005 montauk for the 26th. I will be trailering it and was told today, contrary to what i initially thought, that if i take the boat on the trailer, i don't get the opportunity to go with the person demoing the boat to see all the ins and outs of it, I get a demo on the trailer instead.

Does this make sense. I want them to show me how the boat runs and performs while i am on it and then i want them to haul it onto my trailer.

They said that due to the amont of deliveries, they won't have time to do both.

Does this sound right to anyone? I see m to be suspicious of everyone these days. Is it just me?

I welcome all offerings and stories.

Thanks,
'
Alan

kamie posted 03-14-2005 11:20 PM ET (US)     Profile for kamie  Send Email to kamie     
I would think they would take you out and do a sea trial of the boat. The 26th is a Saturday, can you go on a day when they are less busy so they can spend more time with you? As the weather warms a bit they need all folks in the showroom or delivering boats so they don't miss potential sale. I have found that when I want folks to spend lots of time with me I usually go during their off time, ask them when would be a good day during the week for them to spend an hour or more with you.
1Chavez posted 03-15-2005 01:19 AM ET (US)     Profile for 1Chavez  Send Email to 1Chavez     
Demo on the trailer??? What are they going to have someone by the engine making engine sounds as someone else holds a fan by your head for wind??? You paid good money for a new boat (you didn't steal it right?) and they won't take it for a quick ride with you?
If it were me, have them drop the boat in for a demo ride and then pay them the $10 ramp fee and pull it out yourself. It is ridiculous what some dealers will try to get away with.
-Rich
bigjohn1 posted 03-15-2005 07:29 AM ET (US)     Profile for bigjohn1  Send Email to bigjohn1     
Alan,

While that does sound a bit screwed up, I declined my dealer's offer for a sea trial as it would have had to be done in the middle of the week when I was at work. Besides, my dealer just started carrying Whalers and wasn't exactly a BW expert. Aside from that, what I learned from this forum in the months leading up my boat's delivery, armed me (I felt) with sufficient knowledge to learn the 170 on my own. I had bought other non-Whaler boats from this dealer and we had a pretty good relationship going prior to my 170 purchase. He delivered my boat with a standard aluminum 19 pitch prop but gave me access to any prop in his parts department to try - once I made a few runs and arrived at a final decision on which prop I wanted, he provided a brand new one in that size. Just my observation, you are going to learn much more about your boat from this forum than from your dealer. In the end when its all said and done, this will be a small annoyance in the big picture of your buying a great boat that will give you years of enjoyment. No, it is not as good as getting a shake-down run with the dealer but if they are worth their salt, they will properly address (free of charge) any valid concerns you have after delivery.

fno posted 03-15-2005 08:19 AM ET (US)     Profile for fno  Send Email to fno     
I think the demo on the boat is way more important than the trailer. There isn't much to learn with a trailer unless you've never trailered before. In that case, you should bring someone along who has trailered before. Taking delivery of a boat is no time for trailering lessons. That said, bleed the dealer for all the info you can on your new boat. It also gives them an opportunity to show you that everything is perfect whith it. Which it won't be, but you deal with that about two weeks later. Take delivery, get the demo ride, take the boat home and use it, after twenty hours, take it in for the overpriced 20 hour service. This is the point where if there is any thing wrong with the boat it will get fixed real quick. Also the lower unit and gearcase oil gets changed and inpsected. A good chance to learn how to do these jobs yourself if they let you see how it's done. Good luck with the new boat.
Steve M posted 03-15-2005 12:48 PM ET (US)     Profile for Steve M  Send Email to Steve M     
Alan,

You bring up an interesting question as to what is acceptable delivery procedure at a Boston Whaler dealership. I agree that a "demo" on the trailer is inadequate, and probably does not meet a true definition of the experience. I can't answer for what is official Whaler policy, but I can tell you of my own experience.

When I brought my boat a couple of years ago, the dealer first went over the boat with me at the dealership, on the trailer. Then the dealer towed my boat to a local public ramp, about five miles away, and launched the boat, and took me for a demonstration on the water. They were more than willing to go over every function of every accessory, and take as long a ride as I wanted. It wound up being about 40 minutes. The dealer then proceeded to pull the boat out of the water. At that point we unhooked from the dealer's vehicle and attached it to my truck, right at the public ramp. The paperwork had all been taken care of ahead of time. They drove off, and I drove off.

I think the demo is a good idea. Even if you have a vast experience with boats, the demo might give you some good ideas as to that particular setup. For example, how far you should one back the trailer into the water to ease the launch or retrieval. Also, it is kind of important to thoroughly check the boat out, as I found approximately 10 serious defects in my boat during the first year, and approximately half of them were present at delivery. Congratulations on your new boat and good luck.

Jerry Townsend posted 03-15-2005 03:31 PM ET (US)     Profile for Jerry Townsend  Send Email to Jerry Townsend     
Alan - Your dealer is all screwed up! As a matter of fact, when I bought my latest Whaler in '96, there was a detailed BW check/initial list required of the dealer showing that he had showed me and discussed with me everything about the boat. And on top of that, he met me about half way - about 45 miles - between my home and his place of business - and demo'd the boat there. Now, my dealer is not all that busy and that could make a big difference. --- Jerry/Idaho
Knot at Work posted 03-15-2005 08:00 PM ET (US)     Profile for Knot at Work  Send Email to Knot at Work     
My dealer Killinger Now Marine Max did a firstclass sea trial. It is needed to show you the characteristics of the boat. I recommend you force the issue. You shouldnt have to....
You spend that kind of money, they should willingly do it. In-fact it was a part of the questionaire...
Dick posted 03-15-2005 08:49 PM ET (US)     Profile for Dick  Send Email to Dick     
Would you buy a new car without driving it?

The same is true for a boat but your boat may be a special order. It may not perform like the demo boat you tried. If they won't give you a pre delivery in water demo demand a written disclamer so if the boat is not to your satisfaction after running it you have them by the b----.
Yiddil posted 03-15-2005 11:28 PM ET (US)     Profile for Yiddil  Send Email to Yiddil     
When I got to pick up my Nantucket last May15th, I met the salesman and the parts manaer and we towed her to SAndy Point, on a weekend, and put her in the water and then crossed the bay from Sandy point all the way to half way down the Chesterown river and back!!!!Thats what I call acceptable for WHaler, and Whalertowne here in the Maryland area are the best!!! Check out the boat on a trailer...you must be kidding!!! Id ask for another less busy day or I would walk away from the paper signing...thats just not acceptable will your spending thousands of dollars! The end:)
RonB posted 03-17-2005 12:29 PM ET (US)     Profile for RonB  Send Email to RonB     
Sadly, this is all too common. My dock mate last year bought his boat new, out of state, albeit I'm not too far from the state line. He did not receive a sea trial but rather a trailer demo/trial. I learned of this when I watched him, his wife and his kids try to back down into his slip while I was washing my Outrage. The poor guy had a terrible time of it and was obviously stressed. It didn't help that it was one of those Polaris water propelled boats which I understand are a bear to backup with.

Anyway, after keeping him from backing into my starboard bow and guiding him into his slip I learned that it was the first time he was in the boat on the water. For the rest of the year I had a bunch of bumpers hanging off my starboard side just in case. This year I moved into another slip after learning that he renewed his slip. I'm sure he'll get better but I can't help to think that if the dealer gave him tips on how to operate his craft (as I did when I took delivery of my 2003 Montauk), time on the water would be less stressful for the guy.

Ron

pvonk posted 03-17-2005 01:53 PM ET (US)     Profile for pvonk  Send Email to pvonk     
Got my '05 Montauk last August from a dealer in another state. When we arrived to pick up, the dealer took the boat to a nearby ramp, showed us how to launch, then took us on a short trip. He showed us how to do various things (e.g. starting the engine), pointed out the equipment (e.g. bimini and how to put up/down), and let us skipper (this was our first boat, although my wife grew up sailing). After getting the boat back on the trailer, he took us back to the dealership and gave us a demo on the trailer (showed such things as opening the engine, where the plugs and spare breakers are, engine first aid at sea, how to run a hose into the prop area to clean the salt water out of lower part of the engine, etc.).

The trouble with these demos is that there's so much to take in, if you're new to all this. Kind of like taking a month's worth of caluculus in one weekend. But it did have lasting effects. I think it's important to have a "full" demo if it's your first Whaler. However, I can understand if they're "booked up" on a weekend. Try rescheduling it. As long as you haven't given them the final check, they're bound to accomodate you sooner rather than later.

- Pierre

montaukman posted 03-17-2005 02:28 PM ET (US)     Profile for montaukman  Send Email to montaukman     
Hi,

Thanks for all the help on this. I just got back signing the final paperwork on the montauk. next sat at 1:30(the 26th),it is mine.

The dealer agreed to give me a trailer demo as well as a water demo, with the caveat being that i'd be there a while. I am fine with that. They are accomodating my requests. Who'd have thought.

Thanks again for all your suggestions. Now i will look in the archives for a checklist of things to go over at delivery.

All the best,

Alan

HuronBob posted 03-17-2005 02:52 PM ET (US)     Profile for HuronBob    
Alan, congrats on the purchase!

As far as a checklist goes, typically the dealer has a list of items that he is required to cover (this is usually supplied by the manufacturer), this has been the case with the last 3 new boats I've purchased.

They will, if allowed, gloss over some of the items. My thinking is, if it is on the list, it's there for a reason. Make sure he explains it to you. I've gotten hooked a couple of times into trying to sound knowledgeable, when I should have pleaded being ignorant and insisted that they cover stuff in detail... don't let your pride get in your way!

jimh posted 03-17-2005 09:26 PM ET (US)     Profile for jimh  Send Email to jimh     
When the dealer delivers the new boat to you, this is a very important time for both you and him. If he provides you with a good introduction to the boat, and you go on to have a good experience with this new boat, the dealer will have done a great deal of ground work toward his next sale.

Recreational boating is a very strange business. Every year about 25-percent of the people involved in boating leave the sport. And every year about 25-percent of the people are new to the sport. Among most of the Boston Whaler owners who participate in this forum, you'll find life-long boaters, but this is not the norm. The marketplace of boating customers is really a very active and boiling pot, with one-quarter of the stock being fresh.

If the dealer is smart, he will do everything possible to make your introduction to boating and to your new Boston Whaler as smooth as possible. If you don't have a good experience with this new boat, you may soon be a part of that 25-percent who give up boating each year. But if you find boating to your liking, and find the boat and the dealer to be reliable and helpful, then you may be a repeat customer. At the least you'll be back for supplies, maintenance, improvements, accessories, etc., for the new boat. And perhaps you'll be back for a new boat in a couple of years.

If the dealer is smart, and if he has a sales force that understands the boating business, he will take as much time as needed to get you acquainted with the boat.

If the dealer screws up, throws you out on the water without proper preparation, and you have a bad experience with boating, you'll be part of the 25-percent who have the boat for sale and are not buying another one.

Most everyone in business is interested in growing their business. You'll soon find out if your dealer is thinking like that, too.

fno posted 03-17-2005 11:32 PM ET (US)     Profile for fno  Send Email to fno     
Jim, I can duplicate your sentiments. My first boat was the 2000 160 Dauntless. The dealer spent a lot of time in the lot and took us for a shakedown. When I traded it for the 210 Outrage he gave me the quick rundown in the parking lot and wished me well. Not that I cared, he knows me well enough that I use the boats every week and can handle the ride. A tour of the amenities is what I expected and wanted anyway. A similar situation arised when I had throttle problems with the 225 Yamamerc(recall issue). I dropped the boat off for service and the service manager calls me a week later to tell me about the recall issue and that I won't see my boat until it's fixed by Mercury.(Safety reasons) I dropped by the shop and discussed the problem and the lack of a fix by Merc or Yamaha with them and they gave me all the paperwork, instructions,recall notice, and I hooked the boat up and left. The golden rule is don't be shy about asking for help from your dealer. Also, don't be a patsy and let them charge you for stuff you can do yourself.
LHG posted 03-18-2005 03:20 PM ET (US)     Profile for LHG    
Just be sure you're getting the proper Mercury branded SS prop on the boat, either a Vengeance or a Laser II, depending on engine selected. DON'T ACCEPT AN ALUMINUM PROP. They are total waste of money on a nice Mercury powered boat like a 170.
davej14 posted 03-20-2005 10:35 AM ET (US)     Profile for davej14  Send Email to davej14     
In addition to the water demo, Whaler should provide a CD that goes over the details of the boat and motor. They could also address safety concerns and even show what could happen if things aren't done properly. For example, what actually happens if you fall out with an unexpected change in attitude without having the lanyard attached? I suspect that seeing the dangerous results of such things would have an impact. Many boaters do not appreciate the dangers to themselves and others that are within their control. There is a lot to learn for a new boater and after the initial demo it would be nice to be able to review the important points of service and operation at your convenience.

I know, it's in the manual, but who reads the manual?

disneycaber posted 03-21-2005 08:58 AM ET (US)     Profile for disneycaber  Send Email to disneycaber     
When I took delivery of my 150 Sport the dealer took my wife and I onto the lake and spent over an hour with us.The dealer is on a different lake than where we live but it (the 150 Sport) was at their dock when we arrived. We were relative newbees and needed a soup to nuts run through on everything and we got it, including hooking up the trailer and driving the boat on to it,bimini and mooring cover hardware, approaching the dock in a breeze, gas pump ettiquite and all the workings of the boat/motor's mechanics. On top of this the salesman first took us through all the literature with a highlighter on the important safety, warranty and service issues that we needed to be aware of. Finally, with the boat on the trailer and us ready to set out on our first trailering experience, we were given the business card of every key person at the dealer with instructions to call anyone, any time with any questions.

I know this might seem like a little too much hand holding for those who are experienced boaters but in our case most of my questions and concerns about our considerable investment we well anticipated by the dealer (perhaps they had done this before ya think ?)
I guess the teaching philosophy of " ... tell them what your going to tell them,....then tell them...and finally tell them again...." has worked for this dealer and their happy Whaler owners. We are certainly more confident because of it.
I can't imagine any dealer not offering a similar service if a buyer desires it. Incidently, I did probably get a larger chunk of time by agreeing to take delivery on a mid-week day in the Spring when launching activity is crazy on weekends.
p.s. The dealer was Shep Brown's on Lake Winnepesauki in NH and this is not a "paid advertisement" just an honest assessment of a good service :)

Traveller posted 03-21-2005 09:29 AM ET (US)     Profile for Traveller  Send Email to Traveller     
The very first boat I purchased was a 21' Carolina Skiff in 1993. The dealer was on the coast of North Carolina, and I live in the mountains. When I arrived, the boat wasn't quite ready for delivery. The sales person I had dealt with on the phone took me to an exclusive yacht club and bought me lunch while we waited for the boat to be finished. When we got back to the dealership, the boat was waiting in the water. He took me out and showed me everything about the boat, then they lifted the boat onto the trailer and made sure it was set up right before I left for home.

I mention this because if a Carolina Skiff dealer was willing to do all that for a customer they had never met, I would expect at least as much from a Whaler dealer.

HuronBob posted 03-21-2005 10:23 AM ET (US)     Profile for HuronBob    
davej14...

I read the manual...

I've little sympathy for folks that purchase big ticket items and then ignore the manual. When they screw things up they have no right to complain.

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