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Author Topic:   170 delivery today...almost (long)
montaukman posted 03-26-2005 06:25 PM ET (US)   Profile for montaukman   Send Email to montaukman  
Hi Everone.

Ok....went to get my 170 today. Did the demo, the whole thing. Boat ran great, steering seemed a little loose but I was told that that is normal for teleflex.....just a tad bit of play but it was while moving slowly. Didn't check it going fast.

Seas were very choppy and I go the "you know what" kicked out of me but it ran nice. I was happy as a clam in sh-t........until...............

they did a lousy prep job and there were glues stains all over the place. I had them redo it and all was well until.......I saw scratches on the plexiglass. They apparantly towel dried it wth dirt still on it so it scratched.

I made them replace it but they couldn't get the holes to line up. Then they decided to bore out the holes in the plexiglass to allow for more adjustment. I was not happy about this but allowed it. They spent two hours trying to fit this and in the process, sctatched the plexiglass while the metal grommet/washers turned and dug in. They tried to line up the scratches to the washers but they couldn't

Then, they decided to use a larger washer. I was at the end of my rope but I figured, maybe it will still look ok. Well in the process, they scratched the glass even more and the washers were too big but worst of all, the screws did not sit flush to the washer indentation. They were angled and sticking out a bit

I had had it. I told them it was unaceptable and that I am spending 24K on a boat and I don't want it bastardized. They were amenable but I knew they were pissed at me for demanding it and the fact that they spent so much time and couldn't get it right

So...the boat there, was promised that it would be perfect by Tuesday and that they woukld deliver it to me. Not too bad but I still feel lousy about this and feel that they aren't going to do the job as well as it should be done. I feel like i am being pacified and have serious doubts as to whether they will do it to my liking.

To say that I am dissappointed is a huge understatement. Plus I tried to get hold of them to tell them to remove the cushions (in my anger and frustration I forgot to remove them). They left 5 mins after I did. So now my cushion may get soaked cause bad weather is due here tomorrow.

Anyway, I am venting here and I apologize for this post's length.

To be continued.


Sheila posted 03-26-2005 08:12 PM ET (US)     Profile for Sheila  Send Email to Sheila     
Alan, I'm sorry you didn't get to bring her home today.

When I was much younger, I had a friend who worked in the delivery prep. department at a car dealership. He explained their practices to me as follows:

Fix, clean, or replace anything that 90 percent of new car buyers would reject.

When you get a buyer who comes from the remaining 10 percent of new car buyers, then fix, clean or replace anything that the customer brings to your attention.

Apparently this practice optimized the department's cost/complaint ratio.

You're a 10 percent kind of guy. Your dealership has promised to take care of the problem. Give them the chance to make good on their promise. You might want to look the boat over while she's still there, before they deliver her, just so you're satisfied that all is well. Your cushions will get wet many times. And they'll dry.

Meanwhile, think back to the sea trial. What was the biggest thrill for you? Climbing aboard your boat? Hearing her motor turn over? Taking the helm?

The next few days will probably be much easier if you focus on that thrill, rather than those scratches that will be taken care of.

Hang in there!

aubv posted 03-26-2005 08:26 PM ET (US)     Profile for aubv  Send Email to aubv     

I am always happier if the first ding or scratch happens when I wasn't in control. They are going to happen, welcome to boat ownership. After you get the boat back from the dealer you will forget it in very short order. There are many more important things like, where can we go by boat to get lunch?

bigjohn1 posted 03-27-2005 01:16 AM ET (US)     Profile for bigjohn1  Send Email to bigjohn1     
Alan, I feel sorry for you in your experience without a doubt. I would have handled it exactly as you did. One observation "on the bright side":

Don't sweat the cushions; mine get soaked ever time I go out. Take them off and hang them up diagonally and much of the water will run out within a few hours. The remaining dampness will dry out in the open on a sunny day. If you want to get creative and prevent the cusions from getting dirty or scratched from the floor when drying, find 6-8 of those "male" snaps and mount them outside on an overhang on your house. When you get home and rinse the cushions off, simply mount/snap the cushions to the side of your house and leave them for about 24 hours.

Bulldog posted 03-27-2005 06:38 AM ET (US)     Profile for Bulldog  Send Email to Bulldog     
Alan, welcome to boating, it doesn't always go well, but as was stated , did you have a big grin while running her? The windshield thing will get resolved, give them time and make them do it right, down to the proper hardware. Boat steering can be a little loose, and evertything else turned out good, that's not too bad a start. Relax this weekend , next weekend you are going to be working on that boat! When you do get her, before taking her down to the ramp for the first time, start the engine in your driveway on muffs, to make sure you have that down. Speaking from experiance it is very nerve wracking to sit at a ramp with a stubborn flooded motor, SEA YA..............Jack
bigjohn1 posted 03-27-2005 07:16 AM ET (US)     Profile for bigjohn1  Send Email to bigjohn1     
Alan, one more thing....I know very little about teleflex technology but my '05 170 has had zero play in the steering from day one. Perhaps someone who has more knowledge on it can chime in but I don't understand why one 170 would have play in it and another had none.

Manufacturing tolerances? Perhaps but given the sloppy job they did on other things, the little "red flag" in my head goes high atop its mast - along with my b.s. sensor - when they say, "its normal".

Boboe posted 03-27-2005 07:17 AM ET (US)     Profile for Boboe  Send Email to Boboe     
You should get a survey in the mail about your delivery from Whaler. I picked up my boat Friday and everything looked great with the exception of me wearing black-soled shoes (ouch). Took the 160 out for a test run, had a slight problem with the bow light wiring which was fixed at the dock. As I was leaving the guys suggested we take the cushions off to protect them. The boat got a little dirty from the test run (oily fuel) and they showed me how to clean it. All in all I was very pleased with the folks but I’m probably one of those 90% guys.

Knot at Work posted 03-27-2005 07:53 AM ET (US)     Profile for Knot at Work  Send Email to Knot at Work     
I find the key to an enjoyable boating experience, is attitude and flexibility.

Do not accept mediocrity, but also choose which hill to die on.

I probably would have let the plexi scratch go, if I would have been briefed on possible collateral damage to the boat.

At any rate do not accept shoddy work. Fill out your survey, I guarantee BW will contact you.


dittybag54 posted 03-27-2005 12:54 PM ET (US)     Profile for dittybag54  Send Email to dittybag54     
Bigjohn; I am embarrassed that the idea of mounting snap studs outside to snap cushions on to dry never occurred to me in all my years of boating. That is on my short list this next month.

I, just like Jeff, probably would have let the plexiglass scratch go; if thay had briefed me of the perils ahead. Over the years scratch polish has been good to me and depending on the depth, this might could have been buffed out.

Things will get better. I too am a 10 per center and understand your frustrations. There was an unitentional bump in the road when my boat was put in service last year but it all worked out with no hard feelings. At my age time passes by so fast that I try not to let anything overshadow my basic joy of being able to be on the water. The dealer will make it right; would be my guess, anyway.

Heard a story once about a guy who got his wife a new 911 as a gift and brought her down to the garage to see her new car. She was rightfully overwhelmed with happiness. She then cried out as her husband took the key and put a six inch long scratch on the fender of her perfect machine. "Why did you do something stupid like that!?", she asked. He told her quietly, "Now it already has its first scratch, so it's not perfect anymore. Go out and really enjoy driving it now"

Of course, if that had been a true story she probably would have killed him. The story comes back to me from time to time, however, when something new comes into the family.


montaukman posted 03-27-2005 09:36 PM ET (US)     Profile for montaukman  Send Email to montaukman     
Hi Everyone,

Thank you all for help and solice on my delivery problems. I am rejuvinated and ready to get my boat done the right way. I will be contacting the dealership first thing tomorrow morning.

I keep thinking about the demo. The captain took us out, with three men total on the boat and very choppy seas. We we moving. It was actually scary but i trusted his driving and he really showed what the boat can do. Not sure how fast we were going but it seemed fast. I am not the chop type person and I can't wait to open her up on glass, as it usually is in the morning.

I had a chill as I sqw the boat in the water waiting for me. Then when we got on plane fast, yes, i had a huge grin. When it is nice out, I wil be smiling ear to ear.

I mentioned the play in the steering but I must be honest in that I have nothing to compare it to. It may be tight and im just comparing it to a car's steering.

Does anyone else have a slight amount of play? I seems as if when I turn the wheel it travels maybe 5 - 10 degrees or so before i feel the boat responding. Maybe that is normal. That waqs at slow no wake speeds. I didn't get to try it when it was cruising.

Anybody have any ideas or thoughts?

Thanks again.


Sheila posted 03-27-2005 10:52 PM ET (US)     Profile for Sheila  Send Email to Sheila     
Hi Alan,
One thing to remember is that steering is at its least responsive level at low, no-wake speeds. See how she feels when you get her out and moving.

Is it a hydraulic steering system? If it is hydraulic, you might want to ask your dealer to bleed the lines before delivery.

Perry posted 03-27-2005 11:01 PM ET (US)     Profile for Perry  Send Email to Perry     
It is normal to have a little play in your Teleflex steering. The last 2 new boats I bought have had a little play in the Teleflex steering. Like Sheila said, it is less noticeble at planing speed.
montaukman posted 03-27-2005 11:14 PM ET (US)     Profile for montaukman  Send Email to montaukman     
Ok....thanks...makes me feel better. I will see how it is at faster speeds.

No Sheila, it is not hydraulic steering. Wish it was. I was looking at a 19 foot Polar center console and for the same money i could have boutght it. It was sweet and had many more comforts and accessories but in heart, i always wanted a montauk.

I can't wait to get her home. This waiting sucks. Hopefully all will be taken care of by Sunday so that my electronics guy can install al my goodies.

Thanks again,


high sierra posted 03-28-2005 12:57 AM ET (US)     Profile for high sierra  Send Email to high sierra     
The no feed back steering has a clutch which is disengaged when you first turn the wheel. This gives the feeling of a little play when you start to turn. That is why you can let go of the wheel in a turn and the turning radius stays the same. In other words the wheel is not yanked out of your hands. Make sure the nut that connects the cable to the motor is completely tight. Look at the large nut while someone else turns the wheel to see is there is any play.. high sierra
Jkcam posted 03-28-2005 05:30 AM ET (US)     Profile for Jkcam  Send Email to Jkcam     

Welcome to boating!!!! We all feel your pain. 24K and they want to cover a goof with a bigger washer.....classic. Just reading your post made me go take another blood pressure pill.

Okay, now that I'm calmed down, it actually sounds like the dealership is making a pretty good effort to straighten things out. When you go on Tuesday, try and approach the boat like it was the first time you've seen it. Make sure that they've corrected the errors made by the lowest paid guy on the lot, but meet them half way.

It is a great boat, and this phase will pass. Spring is just around the corner and the washer/scratch debacle will fade from your memory.....only to be replaced with the bride asking questions about where the "potty" is, problems with eletronics, kids dropping your favorite fishing rod overboard, forgetting to undue the strap when you try and launch, sunburn, forgetting to unlock the chain across the ramp when you launch, losing the keys, forgetting the keys, running out of gas, catching seagulls while fishing, not catching any fish will fishing, running aground,(at high tide), "enjoying" a wet tuna sandwich from the bottom of the cooler, and having your in-laws tell you that they would never be so foolish as to own a boat, then ask when they are being invited out again.

This is just a little bump in the wake. Enjoy.


Phil Tyson posted 03-28-2005 06:47 AM ET (US)     Profile for Phil Tyson  Send Email to Phil Tyson     
Alan -

Congrats, you are very close! Hang in there.

I can say that getting my first boat (1987 Montauk last year) was a bumpy time.

I was a bit, well let's just say "taught" for a good 2 weeks. Every time I worked on it or took it out, I was absolutely thrilled, freeked and stressed.

I have calmed down since. My siblings still tease me about it.

Just remember, we are here for you so if there is anything you need to discuss, vent etc. feel free.

montaukman posted 03-29-2005 08:54 AM ET (US)     Profile for montaukman  Send Email to montaukman     
Hi Everyone,

Ok...latest update on my delivery.....

The dealership, since they scratched the original windshield, then butchered the replacement, decided to try to buff out the fine scratches in the original. They are being very professional and responsible yet maybe also a little inept. I do admire their trying to make me happy and going that extra mile.

Anyway, they couldn't get the scratches buffed out so now they are getting me a new windsheild and will hopefully have it done by Wednesday.

I asked if it was realistic to expect it done by the weekend and the Manager said that if it wasn't, he'd be out of a job.

They are also going to re-deliver it to my house, which is a nice touch since I an not practiced at trailering yet.

The saga continues and i will let you know the outcome as soon as more develops. Thats for staying tuned in. Don't touch that dial.

All the best,


Bulldog posted 03-29-2005 10:09 AM ET (US)     Profile for Bulldog  Send Email to Bulldog     
Alan, sorta sounds like they had a bad day with your boat and they are going to make it good, I would assume the manager and also owner of company are more upset then you, they are spending money!...jack
Buckda posted 03-29-2005 11:20 AM ET (US)     Profile for Buckda  Send Email to Buckda     
Delivery to your house? sounds like a Saturn commercial from the early years.

That effort alone speaks volumes about your dealer - they're going to do what it takes to make it right. Every businessman or woman knows the challenges when an employee makes a costly mistake...sounds like they're doing the right thing and living up to the reputation of Whaler on making it right for the customer.

Good luck with the new boat - you'll love it.


montaukman posted 03-31-2005 09:41 AM ET (US)     Profile for montaukman  Send Email to montaukman     
Hi Everyone,

OK.....i am quite happy....saw my winsheild today...all is well. they are recleaning the boat and delivering it right to my house.

I was very worng about this dealership and i intend on writing a letter to the owner commending them on their service and willingness to make things right.

In the four years once this loan is payed for, i do consider coming back to them fopr a another whaler, or dare I say, Sea Ray.....I owe it to my wife for letting me have the montauk.

Anyway, tonight i start to rig it, have to buy a cheapo tarp to cover it from the rain and them hopefully sunday, my electronics get installed.

I have a feeling i will be taking off Monday and Tuesday to practice trailering, docking, launching and fishing...not all in that order. Gonna truely see how launchable the 170 is when alone.

Anyway, just wanted to let you all know that the dealer definitely made good.

All the is good again.


Bulldog posted 03-31-2005 09:51 AM ET (US)     Profile for Bulldog  Send Email to Bulldog     
Alan, just remember when things aren't going well , docking, or at the ramp, we all learned the hard way, and everybody screws up a little, just stay cool and have fun......You got sick days , use them!.......Jack
Sheila posted 03-31-2005 02:54 PM ET (US)     Profile for Sheila  Send Email to Sheila     
That's terrific news, Alan. I'll be eager to see your report of your first outing. Have you named her yet?

By the way, double check your motor's break in procedure so you are comfortable with the process.

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