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Author Topic:   Anchor Hatch and Warranty
merc125 posted 08-19-2005 06:26 PM ET (US)   Profile for merc125   Send Email to merc125  
Has any one had their anchor hatch replaced uned their hull warranty? My anchor hatch slpit in two over the weekend and Boston Whaler has denied my claim saying that is not part of the hull, and that accessories are not covered. Marty D
Whalerider posted 08-19-2005 07:17 PM ET (US)     Profile for Whalerider  Send Email to Whalerider     
How disappointing :(


Mind telling us what boat and how old?

jmontani posted 08-22-2005 09:57 AM ET (US)     Profile for jmontani    
Just bought my 2005 Montauk 170 and the "Boston Whaler Limited Warranty" Sheet states...

Section 3...

...replace any accessories manufactured and installed by BW found to be defective in factory materials/workmanship within 1 year from the date of sale to orignial purchaser.

Specifically excluded are...

1. Windshield Breakage / Leakage.
2. Engine, eng comp, electronics, and other parts covered by supplying manufactures' warranties.
3. This warrany is not transferable.

Unless this part is made by another manufacturer or it is over 1 year, they should cover it.

The only other way that they could get out of it is in Section 2 D - Damage resulting from abuse, misuse, overloading, etc. Was ground tackle (anchor) the cause?

It is not unrealistic to use that hatch to support weight. In fact, page 5 of the owners manual shows that specific area to be suitable for use (load and unloading) while not under way. It is a support for the bow cusion. They do not make any load restrictions on the hatch.

I would work with the dealer you bought the boat from. Or escalate within Whaler HQ. If you are the second owner, you may be out of luck.

That is how I would go after it.

I don't have a good scanner, but someone should scan the Warranty and post it in Cetacea. It would be a helpfull reference tool.

Just my thoughts.

Jack

merc125 posted 08-22-2005 05:34 PM ET (US)     Profile for merc125  Send Email to merc125     
The boat is a 97 Dauntless 20, and I thought That the anchor hatch would be covered under the 10 year hull warranty, since it is made of the same material as the hull. I realize that it is a pro rated warranty and that even if it was covered I would only recieve a small discount from list. The real disappointment was in the way it failed. It is a balsa cored item, and the core was rotten. Looking at the break it , I can't see any anything that would indicate it was laid up with any cloth and there seems to be no resin penetration of the basa core that survived. I believe water entered the hatch core from standing water on the ledge in which it sits when closed . Does anyone now if Whaler inner liners or decks are balsa cored? MartyD
jmontani posted 08-22-2005 06:14 PM ET (US)     Profile for jmontani    
Marty,

I feel your pain. I hope I don't run through this with my new boat. My next email is to BW to get a crystal clear understanding of "hull warranty."

It sounds like they are saying that anything "attached" is not part of the hull. Cleats, tow-eyes, rails, etc. It looks like if it is not in the mold then it is not covered under the 10 year period for the hull.

If you were to order a "bare hull," the question then becomes, would they ship it with an anchor hatch cover? Probably a good question for them.

If the answer is yes, then they should pro-rate the repair.

At 20% off the price it should be a non-issue for them in my book. Word of mouth on this type of issue is going to cost them more than the 20 additional margin points they are going to get - especially with the visibility on this site.

Work with your dealer, they may sell it to you 20% off just to make good and keep face.

Jack

lakeman posted 08-22-2005 06:44 PM ET (US)     Profile for lakeman  Send Email to lakeman     
I'm very disappointed to hear whalers reply these items are an intrical part of the boat not add ons. I have a 2000 18 ft Dauntless and the anchor hatch cover is cracking where the rubber tie down attaches to it. I guess I will see if I can repair it before it gets worse.
jmontani posted 08-22-2005 06:50 PM ET (US)     Profile for jmontani    
Marty,

As a follow-up.

Not that this is the issue, but what is the cost of a new hatch?

I don't know what it costs, but let say a new one is between $200 and $400 for your boat. For you, your dealer, and BW to go through this type of issue over $40 to $80 is nuts.

They should pro-rate it in the name of "customer sat" and move on.

If they don't, buy the hatch, clear your head of it, get back on the water.

Just my thoughts.

Jack

merc125 posted 08-22-2005 07:06 PM ET (US)     Profile for merc125  Send Email to merc125     
I was quoted $209. I don't think I'm going to replace it with the whaler part, but may look into making one from teak or starboard . MartyD
WhalerMark posted 08-23-2005 09:20 AM ET (US)     Profile for WhalerMark  Send Email to WhalerMark     
What I find interesting with the BW 10 year hull warranty is this. The coverage for the hull begins when the boat was manufactured not purchased and it's depreciated over the 10 years. So let's say that after 5 years there's a problem, they calculate the value at 50% based on 120 months/60 months.

What surprises me the most is that the warranty starts from the date of manufacture. Of course that is what they say, but what they often do is different.

jmontani posted 08-23-2005 09:57 AM ET (US)     Profile for jmontani    
WhalerMark,

The Warranty Document that I was provided states that the start date is the date of the Original Purchase of the boat, not when it is manufactured.

"for a period of ten years from date of purchase."

This is for a 2005 boat. They may have done something different for older models.

Jack

WhalerMark posted 08-23-2005 02:00 PM ET (US)     Profile for WhalerMark  Send Email to WhalerMark     
jmontani, I thought exactly the same thing, until I had to have a conversation with BW about it on a 2000 model outrage in February and they clearly stated the deprecation calculation and the fact that the warranty on the hull began from the date of manufacture which really came as a shock to me. Although I must say that those were only words and did not reflect the action that they took, which was quite fair in reality.
merc125 posted 08-23-2005 05:48 PM ET (US)     Profile for merc125  Send Email to merc125     
My boat was not delivered until May of 98, I don't know build date. MartyD
rumrunner posted 08-28-2005 10:19 AM ET (US)     Profile for rumrunner  Send Email to rumrunner     
Unfortunately, Boston Whaler in its modern form is no different than the rest of Corporate America.......

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