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Author Topic:   Boston Whaler Post-Sale Follow-up
ronwhaler posted 10-29-2009 05:57 PM ET (US)   Profile for ronwhaler   Send Email to ronwhaler  
A year ago I ordered a 2009 170 Montauk and took delivery this past spring. Although the weather up here in the North Country (northern NY, Lake Champlain) has been rotten all summer, I used the boat enough to experience its seakeeping abilities and general handling. After coming from a Key West 152cc (very wet ride) which was too small for this lake, I find the 170 Montauk a vastly superior boat. Back in 1999 I had a Four Winns 205 Sundowner which I traded for a 2000 Sea Ray 260 Sundancer. Both proved to me that marina life and expense was not for me, not to mention that the type of boat was not what I wanted either.

After monitoring this site for over a year I have decided to register because of an incident that occurred this afternoon. I received a phone call from a lady at Boston Whaler who wanted to know how I liked my Whaler. She said BW was interested to hear suggestions for improvements or any questions I might have about the boat. With all the issues floating about today, I found it very refreshing to be personally contacted by a factory representative. I wish to compliment BW for their efforts and make that fact known to the Whaler comunity.

johnhenry posted 10-30-2009 06:42 AM ET (US)     Profile for johnhenry  Send Email to johnhenry     
I got one of those phone calls also, about a month ago. Seemed more personal than fact finding, which was a little surprising. I would not have minded doing a survey of some type that asked various questions not only about the boat, motor, and trailer, but dealer service also. So my feelings are a little mixed as to what they are trying to accomplish Is it because it is slow at the factory and some of the employees are keeping themselves busy by calling customers or are they actually trying to guage customer satisfaction in a more analytical way.
20dauntless posted 10-30-2009 06:55 PM ET (US)     Profile for 20dauntless    
It's refreshing when a company is receptive to owners input on their product. We have a C-Dory in addition to the Whaler. Another boat company recently acquired C-Dory and the owner has posted on the C-Dory forums seeking advice on how to improve the boats. I'd love to see someone from Whaler on here asking the same questions!
jimh posted 10-31-2009 05:16 PM ET (US)     Profile for jimh  Send Email to jimh     
[A divergent discussion on a completely different topic has been removed.]
jimh posted 10-31-2009 05:17 PM ET (US)     Profile for jimh  Send Email to jimh     
Boston Whaler has been active in establishing direct contact with their customers. Some time ago they added a position of "Voice of the Customer" to their staff.
jimh posted 10-31-2009 05:30 PM ET (US)     Profile for jimh  Send Email to jimh     
Boston Whaler also has conducted field surveys, usually at Boston Whaler sponsored events like owners' rendezvous or boat shows, where current Boston Whaler boat owners are solicited to participate. I participated in one survey several years ago. It was very thorough. Respondents were asked to evaluate sketches of new designs or new ideas.

As for participation in web discussion forums, that is historically something of a mixed bag with Boston Whaler. In the very earliest days of the world wide web, Boston Whaler was participating directly in some on-line discussion forums, but later withdrew. Given the current general climate of the web, I can understand why employees of a company might not be inclined to participate in web discussions which are not under the control of their company.

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