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Author Topic:   Teleflex Warranty
seabob4 posted 05-17-2008 06:08 PM ET (US)   Profile for seabob4   Send Email to seabob4  
Greetings, all. I know several of you know me due to the Seastar/Baystar systems you've bought and, from what I hear, your satisfaction with them. Yesterday, because someone wants to buy the HC5345 cylinder from me, I went online to check prices that are out there. There were two cylinders offered on eBay, NIB, with a bid of $200 each. I asked both sellers what the date stamp was on the cylinder. One was 02/07 and the other was 08/05. Which means the first has lost 1 year and 3 months off the 3 year warranty and the other has only 3 months left! When I asked each seller about this, one got pissed, and the other said, "Well, I assumed the warranty would start upon installation." If there are no warranty cards, how would Teleflex know?

Just wanted to let you all know that cheap is not always the best deal. This is expensive hardware, and it is not cheap to replace it should a problem crop up and, lo and behold, your 3 month old is out of warranty!

Caveat emptor. Just trying to make sure you guys (and girls) get what you pay for.

Newtauk1 posted 05-17-2008 07:52 PM ET (US)     Profile for Newtauk1  Send Email to Newtauk1     
I would never assume an item on EBay to have a warranty. Infact I assume they do not. NIB to me means never used, but possible purchased some time ago. As a manufacturers rep I only warranty items purchased through my authorized dealers. If someone buys my products elsewhere they have no claim with me. I tell them to deal with the agent they bought it from.
seabob4 posted 05-17-2008 09:35 PM ET (US)     Profile for seabob4  Send Email to seabob4     
I understand what you are saying, as far as purchasing something on eBay and expecting a warranty. I guess that's what makes me different. The steering system for your boat is an EXTREMELY important "part" of your overall boating experience. Your family, should you have them out there with you, depends on that system functioning properly.

When I sell your fine community something, it will come with full warranty. Because, after all, when you are out on the water, the last thing you want to do is worry...about whatever. As I said, caveat emptor.

Newtauk1 posted 05-18-2008 08:08 PM ET (US)     Profile for Newtauk1  Send Email to Newtauk1     
Do you have a web site? How do you sell? What do you sell? EBay is a real hit or miss these days.
seabob4 posted 05-18-2008 08:17 PM ET (US)     Profile for seabob4  Send Email to seabob4     
You ask excellent questions. Should you wish to contact me, my email is I have done a considerable amount of business with the fine members of CW as well as Whaler Central. I believe I can be vouched for. I am a production engineer for Proline, one of Whalers' competitors. If you want to give me a chance, drop me a line. Just not to late. I get up at 0430, so I need a little sleep!

My objective is to help the Whaler community, and also help myself in the process. I've been building boats at the OEM level for 14 years now, and still haven't gotten tired of it. Wellcraft, Stamas Yacht, Proline, with a couple of monor stints at Hydra-sports and Intrepid.

So there you have it. What can I do for you?

friend99 posted 05-19-2008 02:54 PM ET (US)     Profile for friend99    
Whether the warranty is expired or not will make no difference if the steering system is going to malfunction. When I buy anything on ebay, I assume no warranty but the price must be substantially less that new with a warranty. If I can buy the system for 25% less or greater on ebay, I think its well worth it. Don't believe the fear mongers.
seabob4 posted 05-19-2008 09:55 PM ET (US)     Profile for seabob4  Send Email to seabob4     
So you're back...feel free to buy from eBay. I wish you no ill. I just believe people should get what they pay for. The steering system on any boat is as important as any system on any vehicle. We all know that parts that sit on shelves, well, if they're not used, the seals tend to dry out and crack, thus leading to failure. And my steering system, on my boat, with my wife and kids aboard, and having to make an evasive maneuver, well, I'll take a new system. You buy what you want.
friend99 posted 05-21-2008 01:16 PM ET (US)     Profile for friend99    
Sure sounds like fear mongering to me. Are you a Democrat? I believe people should get what they pay for too. I also believe that people should not overpay due to fear. By the way, I think most people would have the common sense to replace a cracked seal on a steering system that they were installing. To assume they would not, is an insult to their intelligence.
GreatBayNH posted 05-21-2008 01:55 PM ET (US)     Profile for GreatBayNH  Send Email to GreatBayNH     
For the record:

1) I have done business with SeaBob. His prices and product are A++.

2) Fear mongering is a Republican trait as of late thanks to George Bush and Co. Why would you ask if he's a Democrat?

friend99 posted 05-21-2008 02:16 PM ET (US)     Profile for friend99    
GreatBayNH...I am not questioning SeaBob's products or pricing. I know he sells a good product.

I am questioning his "tactics" that imply if you don't buy new from him (and buy from e-bay) you are buying a piece of junk that will break down when you are out boating. In my opinion that is fear mongering. If I can buy the same system he is selling for 25% less on ebay, its worth it to me even if there is no warranty left. I have installed three Teleflex systems (none bought from SeaBob)on three different boats and have NEVER had any problems. The chance of you using the warranty is slim to none, in my opinion. Like I said earlier.....if the price is close than you might as well buy the one with the warranty, but if there is a substantial difference in price, I think your crazy to pay the extra money.

GreatBayNH posted 05-21-2008 08:15 PM ET (US)     Profile for GreatBayNH  Send Email to GreatBayNH     
I should have specified that statement #1 was for the general thread reading audience and statement #2 was direct at Friend99. That said, SeaBob's post is giving relevant information aimed at giving the online shopper the information needed to make a smarter purchase online, either through him or eBay. I found the information to be helpful. Fear mongering? That's a bit of a stretch in my humble opinion.
seabob4 posted 05-21-2008 08:20 PM ET (US)     Profile for seabob4  Send Email to seabob4     
You have a reputation on this site, deserved or not, of "flipping" boats. Now, if you have installed a Seastar/Baystar system on a boat to either replace a worn-out system or to increase the boat's value, do you inform the buyer that is has no warranty? I would be curious to know. One of the aspects about new product is the improvements that have been made to the Teleflex systems over the last few years, improvements towards durability and fit. I deal with them, that being Teleflex British Columbia, where these systems are produced, on a regular basis. I think I have a pretty good insight as to why I put out that caveat.

As I stated before, you buy what you want. But should you have a knowledgeable buyer who asks about the warranty, what will you say to them? I know myself I could not lie to them and I would have to say that there is no warranty.

The reason I put out that caveat was not to steer potential buyers my way. The reason I did it is to give buyers an idea as to why some eBay offerings are cheaper than others. I also provide anyone interested in a Baystar/Seastar system a PDF of the install manual so they can see for themselves if it is the right system for them.

There are more things to life than money. There is happiness and enjoyment out on the water with a vessel you love and never want to part from, just make better. And that is what I see in this site. I wish you all the best.

jamesmylesmcp posted 05-21-2008 08:56 PM ET (US)     Profile for jamesmylesmcp  Send Email to jamesmylesmcp     
Seabob,thanks for all you do,for all so many, I would much rather deal with someone like yourself who truely cares and seeks customer satisfaction regularly. A follow up phone call ? Unheard of nowadays ! My Seastar system called for something alittle different to maintain the original look of my console,phone calls,e-mails, resulted in an OEM look with a custom hydralic system tucked neatly within my console,can't do this on e-bay.A sincere Thank-you from the crew of the -Scrimshaw-
bmc720 posted 05-21-2008 08:59 PM ET (US)     Profile for bmc720  Send Email to bmc720     
Seabob - reliable, knowledgable, helpful, honest

Friend99 - I will hold my comments, I don't know him personally. But some of his posts and interactions are downright unpleasant. I hope you are young Friend99 and mellow out a bit over time with age. Maybe I was a real jerk when I was twentysomething too.

seabob4 posted 05-21-2008 09:33 PM ET (US)     Profile for seabob4  Send Email to seabob4     
Jim, Brian,
Jim, you and the crew going whale watching in the "little" boat? I hope so. I think you have an accomplished enough crew, as well as the boat, to do it.

Brian Chilton, how the hell are you?! Good to hear from you, my friend. God, I hope the weather up there has been decent enough to put the boat in and try everything out. And for you guys that drool, took our 35 Express, similar to the 35 Conquest out today, triple 275 Verados, dual station, saw 57.3 on the GPS. And on a beautiful, sun drenched morning, 2-4 confused chop. Ain't boating great?

friend99 posted 05-21-2008 09:45 PM ET (US)     Profile for friend99    
I made my point and am done with this thread.

Seabob....whether a teleflex system has or does not have a warranty will make absolutely no difference to a buyer of one of my boats (i.e. as long as the system works it will not effect the sales price of the boat). Also, I never lie and I always do the right thing even if something goes wrong after the boat sale. I have a fabulous reputation.

BMC720 you say "Maybe I was a real jerk when I was twentysomething too"....I say its seems you still are.

I was not trying to stir the pot just giving my opinion. I made my point and I am done with this thread now.


P.S. GreatbayNH....Get used to saying President McCain.

seabob4 posted 05-21-2008 10:06 PM ET (US)     Profile for seabob4  Send Email to seabob4     
We'll leave it at that.
Kingsteven18 posted 05-22-2008 09:13 PM ET (US)     Profile for Kingsteven18  Send Email to Kingsteven18     
Anyone ever have a Teleflex hydraulic unit ever go bad during the warranty period anyway?
just afloat posted 05-22-2008 10:36 PM ET (US)     Profile for just afloat  Send Email to just afloat     
Working on installing an auto pilot and the problems of hose connections and fittings. Seabob called me after I left my phone number and pics on his email not more than 45 min. ago. Seabob is an expert in this field and is spending a considerable amount of time trying to help me. Never spoke to the man before and walked away from the phone conversation with a very good feeling that he was going to solve my installation issues with a diagram and the parts I need at a minimal cost. No arm twisting and his time and advice are free. A pleasure to deal with.
friend99 posted 05-23-2008 10:24 PM ET (US)     Profile for friend99    
King....I have never had a Teleflex hydraulic unit ever go bad during the warranty period, and I don't know anyone who ever has.
an86carrera posted 05-24-2008 10:22 AM ET (US)     Profile for an86carrera  Send Email to an86carrera     
Plus 1 on the service/knowledge level from seabob4. He has been very helpful too me in the past and his prices are great.

I think he was just giving a heads up on the warranty thing, If you buy from him you will get new stuff for often no more than a deal on eBay. I have never been able to beat the prices from him.


seabob4 posted 05-24-2008 01:21 PM ET (US)     Profile for seabob4  Send Email to seabob4     
Len is exactly right. For most people, a Seastar or Baystar system is a serious investment, a fairly good percentage of the value of their boat. Yes, Teleflex makes an excellent product, and they have had many years to perfect the 5345 cylinder, and it's variations. In it's current configuration, it has been around since about '97.

But there will be days when someone on the assembly line makes a mistake, and it doesn't get caught. That defect won't show up while the helm or the cylinder sits in a box on the shelf. But it will show up when the equipment is put to use. Now I know I'd be pissed if a seal got torn during assembly, and now, 2 months after I buy the system, I've got water intrusion into the cylinder body and the steering is starting to get sluggish and jerky, and I have no recourse.

To all, have a great Holiday weekend, enjoy some beers and whatever, be safe on the water, and thank whomever for what we have.

an86carrera posted 05-24-2008 02:39 PM ET (US)     Profile for an86carrera  Send Email to an86carrera     
Thank you 'Beer God'
Kingsteven18 posted 05-24-2008 06:16 PM ET (US)     Profile for Kingsteven18  Send Email to Kingsteven18     
The savings that are to be had on 99% of the 'non-warranty' items far outweighs the costs for the 1% that might go bad. I'll keep taking my chances.
friend99 posted 05-26-2008 02:42 PM ET (US)     Profile for friend99    
King...thats the way I feel too.

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