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ContinuousWave: Small Boat Electrical
Lowrance Electronics Customer Satisfaction
|Author||Topic: Lowrance Electronics Customer Satisfaction|
posted 02-15-2007 10:16 AM ET (US)
I called Lowrance's tech phone line for some information on which unit to buy that would perform they way I wanted. I wanted two temperature sensors, one on the transducer for water temp and a second for ambient air temp. My previous Lowrance unit did this with speed also. I was advised on which new unit would work for me and which second sensor to purchase. I purchased the recommended unit from a web retailer and the second sensor from LEI electronics. In short, it didn't work. I called Lowrance. They wouldn't help me because I couldn't remember the name of the tech that advised me incorrectly. I didn't think I would need the name. I then called LEI to return the second sensor and was told I couldn't return it because they have a 30 day return policy, it had been 90 days but I just got to the "put back together phase". I understand the policy but I purchased this sensor on Lowrance's advice. I had a supervisor call me but that didn't produce any satisfaction either. I have been playing and working on boats for 35 years and this is the first time I have been this unsatisfied with a supplier or company. When I'm done with my Outrage 18 restore project I will list the sensor and some other stuff left over on marketplace. Just FYI.
posted 02-15-2007 04:36 PM ET (US)
Had you purchased both units at the same store, and been advised by them it would work, you may have a legitimate gripe. Buying the way you did (like I would have), I think the bite is on you for total responsibility for compatibility.I can understand both Lowrance and LEI responses.Put yourself in their shoes.I would be [upset] too, if I were you, but would eat the deal under duress. Hope it didn't cost a bundle. Ambient air temp is cheap at auto parts stores. Didn't know Lowrance even had it. Do fish care?
posted 02-15-2007 06:39 PM ET (US)
Sorry it didn't work out for you. Ambient temp can be useful once in a while. What is the Lowrance number for the ambient air sensor you purchased and will you share the cost of the sensor?
posted 02-15-2007 09:05 PM ET (US)
Just for your information:
My only interaction with Lowrance customer service produced a completely satisfied and very happy outcome. In terms of customer service, based on my own personal experience, I am one hundred percent satisfied with Lowrance. In fact, I was completely impressed with their helpful attitude, and they sent me replacement parts for free for something that I lost overboard during the installation. I thought that was terrific.
Well, as you see, anecdotal reporting of individual experiences can lead to rather divergent conclusions.
posted 02-15-2007 11:35 PM ET (US)
I've had pretty good luck dealing with Lowrance. They also put quite a few of their manuals on-line. Too bad you got skunked, sometimes even good companies drop the ball.
posted 02-16-2007 04:21 PM ET (US)
I was just going through a local restaurant-review webs site (where readers write their own reviews), and it struck me that any less than about 10 reviews per establishment was less than useful information since any individual's experience could be anomalous.
Also let me chime in that staffing customer support positions is one of the most difficult challenges facing industry today. Nobody wants those jobs - they don't pay well and there is not much satisfaction in dealing with unhappy people all day. Even those companies that do pay well for support positions still have trouble finding good people. Lots of them move the operation to India etc.
posted 02-16-2007 05:44 PM ET (US)
I have dealt with Lowrance Customer Service and technical support on several occasions. I have found them very helpful and responsive to my needs. I am sorry you had a bad experience but that's not the Lowrance I know. Good Luck
posted 02-16-2007 08:59 PM ET (US)
No, no--no need to apologize for me. My experience with Lowrance was fabulous. Absolutely the best. No need to reassure me about them. Their customer service is excellent.
posted 02-20-2007 09:45 AM ET (US)
Just for the record. This was my first negative experiance with Lowrance myself , it's just that I've been in the customer satisfaction business for years and was taken back by their attitude. I bought the depthfinder at a web retailer and second sensor from LEI. The information available from the various retailers can be vague so I went to Lowrance to " get the right answer" . Oh well I've moved on. The answer is if you are going to spend money based on Lowrance's tech line info, get a name from the tech. If I had the name things may have worked out better.
I will post the model number of the sensor to see if any of my fellow CW'r could use it. It cost me $50 plus shipping but I would be interested in cuting my losses. The depthfinder I will keep for my next project. The 18' Outrage I'm restoring now I plan on keeping so I wanted everything just right. I also will have some original OMC gauges, dash panels, rear anchor light, a compass and other for sale cheap.
The unit I was trying to replicate is the Lowrance X58, it reads 2 temp sensors, one in the water and a second for air, live well, etc. It also has a speed sensor. I love it but they discontinued 2 years ago.
posted 03-04-2007 09:01 PM ET (US)
I have sold all the stuff I hope too except the temp sensor. For the correct Lowrance unit this works very well. It's very handy having a second temp sensor for ambient air or live well temp.
It's brand new and still factory packaged, Lowrance wouldn't return it because of the calander only. If it doesn't work for you I will take it back, for CW members only.
I would like $ 40 but would accept offers.
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