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Author Topic:   New Boston Whaler Dealer in Minnesota

cgodfrey posted 09-24-2014 12:29 PM ET (US)
Hi everybody. I want to share some news: my employer, MarineMax, has assumed the role of Minnesota's official Boston Whaler dealer, effective immediately. The previous dealer has decided to take their business in a new direction. We welcome Boston Whaler owners with open arms, and hope to serve their needs and exceed their expectations.
I work in Parts & Service as a Sea Ray and Mercury Parts Specialist, but my enthusiasm for Boston Whalers in particular is WELL known to my co-workers, and as such, they're hoping I can step out of my typical departmental role, and be a bit more involved, proactive, and collaborative during this transition than I might otherwise be.
I'm hoping to have an open discussion about your experiences, and get feedback as to what are you're looking for from your Boston Whaler dealer, and ultimately the brand itself.
I hope to meet as many of you as possible in person at the 2015 Minneapolis Boat Show in January.
Chris Godfrey
(CW Member since 2005)
Teak Oil posted 09-24-2014 08:10 PM ET (US)
You should be a valuable asset since most Boston Whaler dealers know diddly about the classics and only stock parts for the new hulls. They are only interested in selling new Whalers.
My local dealer is absolutely useless to me. They do have Chuck Bennett on speed dial but so do I. Everything I need comes from Sue at Twin Cities, THAT'S whom you want to use as a model of customer service.
cgodfrey posted 09-24-2014 09:25 PM ET (US)
It's true that I do love the classic blue and wood interior Whalers best, and thanks to my years reading CW and tinkering with my own ancient 13' Sport, I've got a edge on my co-workers. Familiarizing myself with the newer models that are way out of my own price range is going to be a bit of a process, much like learning about the larger Sea Ray Sundancer boats was when I took this job- reading lots of literature, studying diagrams, and most importantly, some hands-on time with the boats when they start getting delivered this winter and when we splash some in the springtime.
For the longest time I assumed (incorrectly) that Twin Cities Marine was the Boston Whaler dealer up here in the Mlps/St Paul area. When I heard rumblings about the possibility of the local dealer abandoning the brand a few months ago, my first thought was the uproar that would come with losing Sue as a resource. Not to worry, Twin Cities (in Two Rivers, WI) isn't going anywhere.
I've talked to to Chuck Bennett a couple times over the years with questions about my own boat, and more recently on behalf of customers. I'm sure his card in my Rolodex will be well worn in short order.
If Tom Clark's CD-Rom of Whaler Literature scans is still available, I plan to acquire a copy for the staff at work.
Jeff posted 09-24-2014 09:36 PM ET (US)
It's an invaluable tool to have. These days though, he might be able to just FTP the catalogs to you....CD's, what are those.
http://www.tomwclark.com
David Pendleton posted 09-26-2014 09:29 PM ET (US)
Chris, do you work in the Rogers location?
cgodfrey posted 10-01-2014 08:17 AM ET (US)
Yes, David, I do.

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Author	Topic: New Boston Whaler Dealer in Minnesota
cgodfrey	posted 09-24-2014 12:29 PM ET (US) Hi everybody. I want to share some news: my employer, MarineMax, has assumed the role of Minnesota's official Boston Whaler dealer, effective immediately. The previous dealer has decided to take their business in a new direction. We welcome Boston Whaler owners with open arms, and hope to serve their needs and exceed their expectations. I work in Parts & Service as a Sea Ray and Mercury Parts Specialist, but my enthusiasm for Boston Whalers in particular is WELL known to my co-workers, and as such, they're hoping I can step out of my typical departmental role, and be a bit more involved, proactive, and collaborative during this transition than I might otherwise be. I'm hoping to have an open discussion about your experiences, and get feedback as to what are you're looking for from your Boston Whaler dealer, and ultimately the brand itself. I hope to meet as many of you as possible in person at the 2015 Minneapolis Boat Show in January. Chris Godfrey (CW Member since 2005)
Teak Oil	posted 09-24-2014 08:10 PM ET (US) You should be a valuable asset since most Boston Whaler dealers know diddly about the classics and only stock parts for the new hulls. They are only interested in selling new Whalers. My local dealer is absolutely useless to me. They do have Chuck Bennett on speed dial but so do I. Everything I need comes from Sue at Twin Cities, THAT'S whom you want to use as a model of customer service.
cgodfrey	posted 09-24-2014 09:25 PM ET (US) It's true that I do love the classic blue and wood interior Whalers best, and thanks to my years reading CW and tinkering with my own ancient 13' Sport, I've got a edge on my co-workers. Familiarizing myself with the newer models that are way out of my own price range is going to be a bit of a process, much like learning about the larger Sea Ray Sundancer boats was when I took this job- reading lots of literature, studying diagrams, and most importantly, some hands-on time with the boats when they start getting delivered this winter and when we splash some in the springtime. For the longest time I assumed (incorrectly) that Twin Cities Marine was the Boston Whaler dealer up here in the Mlps/St Paul area. When I heard rumblings about the possibility of the local dealer abandoning the brand a few months ago, my first thought was the uproar that would come with losing Sue as a resource. Not to worry, Twin Cities (in Two Rivers, WI) isn't going anywhere. I've talked to to Chuck Bennett a couple times over the years with questions about my own boat, and more recently on behalf of customers. I'm sure his card in my Rolodex will be well worn in short order. If Tom Clark's CD-Rom of Whaler Literature scans is still available, I plan to acquire a copy for the staff at work.
Jeff	posted 09-24-2014 09:36 PM ET (US) It's an invaluable tool to have. These days though, he might be able to just FTP the catalogs to you....CD's, what are those. http://www.tomwclark.com
David Pendleton	posted 09-26-2014 09:29 PM ET (US) Chris, do you work in the Rogers location?
cgodfrey	posted 10-01-2014 08:17 AM ET (US) Yes, David, I do.