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Author Topic:   Visit to Shipyard Marine and Twin Cities Marine
DauntyDave posted 08-13-2015 12:08 PM ET (US)   Profile for DauntyDave   Send Email to DauntyDave  
Hello to all;
I bought a 2007 Whaler 180 Dauntless in November of 2014. The boat was left at the selling dealer for storage over the winter so I didn’t actually take delivery of the boat until May of this year. The boat had pretty average wear and tear but one area that really held the appearance back was the instrument panel which had the appearance of having been power washed, the original switch nomenclature was absent along with the decorative pin striping and Boston Whaler trademark. The switch gear also looked extremely weathered.

Enter Sue Lodell at Twin Cities Marine who took the time to listen to my story, ordered a new instrument panel and switches from Boston Whaler, had it shipped to me right from Boston Whaler’s supplier and didn’t charge me anything until I had the part.

This past weekend we travelled from our summer home in Garden, MI on the Garden Peninsula on Lake Michigan to Washington Island, WI which is only 40 miles across the lake by water but is 275 miles and a ferry ride by land around the lake to the bottom of Green Bay, then the ferry leaves from Northport, WI at the northern tip of the Door Peninsula. While on the island I visited Shipyard Marine to meet Andy Munao Jr. whose dad started the marina. He is the parts guy for the Mercury Verado Club and a great resource for Mercury parts and information. He helped me with some technical questions on replacement of the ignition switch on my boat and offers a discount on Mercury parts to Verado Club members.

On our way back to Michigan we drove a bit out of our way to Twin Cities Marine in Two Rivers, WI and met Sue Lodell whose dad started Twin Cities Marine and moved them into the building they are in in 1974. Our visit was unannounced and Sue got up from her desk, greeted us warmly and gave us a VIP tour of the marina and was very happy we stopped to say hello. Twin Cities is a full service marina and sell Boston Whaler, Grady White and Alumacraft boats along with Yamaha and Mercury outboards. Sue has gone over and above on customer service for me getting the parts I needed to return my boat to near showroom condition and will tell anyone who will listen that she believes good customer service is the difference between those who succeed and those who don’t in the very competitive marina business. That’s a position I couldn’t agree with more. Hats off to Twin Cities Marine and Sue Lodell and Shipyard Marine and Andy Munao Jr.


onlyawhaler posted 08-13-2015 03:28 PM ET (US)     Profile for onlyawhaler  Send Email to onlyawhaler     
Twin Cities Marine and Sue are really terrific. A big thumbs up when you need Whaler parts and they are great to work with.


tedious posted 08-14-2015 07:41 AM ET (US)     Profile for tedious  Send Email to tedious     
Dave, thanks for the writeup. I've had the opportunity to be assisted by both Sue and Andy, and both were very pleasant and helpful. Andy really went out of his way to get me the best deal possible - I wish every vendor was that way!


jcdawg83 posted 08-18-2015 09:36 AM ET (US)     Profile for jcdawg83    
The marina business in WI must be much more competitive than it is down South. Here, most places act like they are doing you a favor letting you use their facilities.
EJO posted 08-18-2015 11:53 AM ET (US)     Profile for EJO  Send Email to EJO     
Yes here in the "North" service gets you repeat business as the boating season is so short the marine industry goes out of their way to win and keep customers, as it should be done all over as it is a "service" industry after all.
We just wished there was more competition to keep pricing in check.

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