posted 06-29-2013 08:10 AM ET (US)
I own an engine that was affected by this notice. BRP sent out the notice to its dealers, instructing them to contact owners with engines covered in the notice. I was promptly contacted by my dealer.The notice gives a procedure for identifying an engine that may have the suspect component, I performed the initial identification step discussed in the notice, and determined that my engine was likely to have the component that was being replaced. I brought my engine to the dealer, and he replaced the component. The component had not failed, but, on very close inspection, it was possible to see that there had been at some time or other a very small leak of water at one of the retaining screws because there was a very slight tarnish of the galvanized finish of the screw head. The dealer installed a new replacement component, and retained the old part for return to BRP. There was no charge to me. My boat was at the dealer for perhaps two hours.
The difference in my experience and George's experience is a good example of variation in service provided by different dealers. One of the reasons I own the engine I have now is because of the excellent service I experienced from my dealer in servicing my previous engine. My dealer, Lockeman's Hardware and Boat, is such an outstanding dealer that it would be hard for me to imagine buying an outboard engine from anyone else.