C-Map Retailer In Detroit Area; CP150 Malfunction

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Author Topic:   C-Map Retailer In Detroit Area; CP150 Malfunction

kend posted 01-10-2009 05:49 PM ET (US)
I have a Standard-Horizon CP150 GPS plotter that takes a C-map NT+ card (A-C-103). [The CP150] locks up when I insert the C-Map card. [The CP150] seems to work fine when the card is not inserted. I contacted Standard-Horizon and they directed me to return to the dealer that I purchased the C-Map card from and have [the card] checked before sending in [the CP150] for service. I purchased [the C-Map card] from West Marine in Taylor, Michigan; they no longer sell C-Map.
Where to go in the Detroit area for C-Map cards?
Can anyone offer any help? I do not want to have to purchase another card at $175 then find out the [CP150] may be defective.
jimh posted 01-10-2009 06:00 PM ET (US)
Mike's Marine Hardware in St. Clair Shores used to sell C-Map cartridges or data cards.
As for diagnosis of the cause of the problem, it is a bit tricky. Is the fault in the CP150 or the card? And in either case, does the fault cause damage to the associated device?
The simplest test is to carry the suspect C-Map card to another chart plotter that uses C-Map data, insert the card, and see if it causes a problem. However, there is a remote possibility that there is a defect in the card that might cause damage to the device into which it is inserted. For that reason I would be hesitant to offer my own plotter as a test station. Maybe a dealer would be willing to try your card in his plotter.
If the card works in another plotter, this indicates the fault is in your CP150. If the card does not work in another plotter, this indicates the card is damaged. But we don't know if the card was damaged by your CP150; that is still ambiguous.
To resolve that ambiguity, you have to test a known good card in your CP150. However, there is a remote possibility that there is some defect in your CP150 that blows up the card as soon as it is inserted. For that reason, I would be hesitant to offer my own C-Map NT card as a test card. Maybe a dealer would be willing to lend you his card to try in your plotter.
jimh posted 01-11-2009 09:31 AM ET (US)
Another diagnostic test: take the C-Map card and insert it into a card reader attached to a computer. See if the card is recognized and if you can browse the file structure of the card.
kend posted 01-12-2009 01:49 PM ET (US)
I tried the process you suggested the end of last year. My card worked in the other unit and then locked up. The card from ther other unit worked in mine then locked up. I was right back to ground one. Since the unit works fine without the card I assume the card is the problem and as you directed may have corrupted the other unit. So my only way to check it is to find a local dealer that currently downloads the cards and have it checked. From what I can find on the internet it seems that Jeppesen has purchased c-map and the information says to send the card to Italy ? Doesn't seem like and good option.Any suggestions.
sternorama posted 01-12-2009 03:58 PM ET (US)
Contact the card manufacturer directly. They can send you a loaner card to test your ssytem with. I have heard of the cards going bad-this happened to one of my boating buddies. They sent him a new card in the mail. Look them up on the internet-I think it is Jeppesen.
jimh posted 01-12-2009 05:38 PM ET (US)
Jeppeson is the parent of C-Map. According to their website:
More Information
General Information
North America
Toll-Free:
1-800-353-2107
Direct:
1-303-799-9090
kend posted 01-13-2009 10:56 PM ET (US)
Thanks I will give it a try
glen e posted 01-13-2009 11:47 PM ET (US)
I talked to C-map today. They are part of Jeppesen located in Mashpee, Mass...nice people.
kend posted 01-17-2009 02:44 PM ET (US)
I talked to Jeppsen about my NA-C103 C-map card. At first they offered to replace the card and transfered me to another person for the info. The first thing they asked was how old the card was. When I told them it was 4 years old they told me they only replce cards under 1 year and offered to sell me a new one for $199.00. I asked to be transfered to the tech dept, the tech told me to use a dry pencil eraser and lightly rub over the contacts (no liquid) then do a full ram clear. If that did not work the card was correpted and I would need a replacement. Because my boat is in storage and the temp is 2 deg. that will most likely not happen for a couple of months. I will follow up with the result at a later date.
TRAFFICLAWYER posted 01-25-2009 07:53 PM ET (US)
Standard Horizon has excellent customer service, I had a CP170
and now have a CP180 & CP175C on my 255 and a CP155 on the little sport. Excellent units with great support. I would send the whole unit back to Standard and let them diagnose the RX.

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Author	Topic: C-Map Retailer In Detroit Area; CP150 Malfunction
kend	posted 01-10-2009 05:49 PM ET (US) I have a Standard-Horizon CP150 GPS plotter that takes a C-map NT+ card (A-C-103). [The CP150] locks up when I insert the C-Map card. [The CP150] seems to work fine when the card is not inserted. I contacted Standard-Horizon and they directed me to return to the dealer that I purchased the C-Map card from and have [the card] checked before sending in [the CP150] for service. I purchased [the C-Map card] from West Marine in Taylor, Michigan; they no longer sell C-Map. Where to go in the Detroit area for C-Map cards? Can anyone offer any help? I do not want to have to purchase another card at $175 then find out the [CP150] may be defective.
jimh	posted 01-10-2009 06:00 PM ET (US) Mike's Marine Hardware in St. Clair Shores used to sell C-Map cartridges or data cards. As for diagnosis of the cause of the problem, it is a bit tricky. Is the fault in the CP150 or the card? And in either case, does the fault cause damage to the associated device? The simplest test is to carry the suspect C-Map card to another chart plotter that uses C-Map data, insert the card, and see if it causes a problem. However, there is a remote possibility that there is a defect in the card that might cause damage to the device into which it is inserted. For that reason I would be hesitant to offer my own plotter as a test station. Maybe a dealer would be willing to try your card in his plotter. If the card works in another plotter, this indicates the fault is in your CP150. If the card does not work in another plotter, this indicates the card is damaged. But we don't know if the card was damaged by your CP150; that is still ambiguous. To resolve that ambiguity, you have to test a known good card in your CP150. However, there is a remote possibility that there is some defect in your CP150 that blows up the card as soon as it is inserted. For that reason, I would be hesitant to offer my own C-Map NT card as a test card. Maybe a dealer would be willing to lend you his card to try in your plotter.
jimh	posted 01-11-2009 09:31 AM ET (US) Another diagnostic test: take the C-Map card and insert it into a card reader attached to a computer. See if the card is recognized and if you can browse the file structure of the card.
kend	posted 01-12-2009 01:49 PM ET (US) I tried the process you suggested the end of last year. My card worked in the other unit and then locked up. The card from ther other unit worked in mine then locked up. I was right back to ground one. Since the unit works fine without the card I assume the card is the problem and as you directed may have corrupted the other unit. So my only way to check it is to find a local dealer that currently downloads the cards and have it checked. From what I can find on the internet it seems that Jeppesen has purchased c-map and the information says to send the card to Italy ? Doesn't seem like and good option.Any suggestions.
sternorama	posted 01-12-2009 03:58 PM ET (US) Contact the card manufacturer directly. They can send you a loaner card to test your ssytem with. I have heard of the cards going bad-this happened to one of my boating buddies. They sent him a new card in the mail. Look them up on the internet-I think it is Jeppesen.
jimh	posted 01-12-2009 05:38 PM ET (US) Jeppeson is the parent of C-Map. According to their website: More Information General Information North America Toll-Free: 1-800-353-2107 Direct: 1-303-799-9090
kend	posted 01-13-2009 10:56 PM ET (US) Thanks I will give it a try
glen e	posted 01-13-2009 11:47 PM ET (US) I talked to C-map today. They are part of Jeppesen located in Mashpee, Mass...nice people.
kend	posted 01-17-2009 02:44 PM ET (US) I talked to Jeppsen about my NA-C103 C-map card. At first they offered to replace the card and transfered me to another person for the info. The first thing they asked was how old the card was. When I told them it was 4 years old they told me they only replce cards under 1 year and offered to sell me a new one for $199.00. I asked to be transfered to the tech dept, the tech told me to use a dry pencil eraser and lightly rub over the contacts (no liquid) then do a full ram clear. If that did not work the card was correpted and I would need a replacement. Because my boat is in storage and the temp is 2 deg. that will most likely not happen for a couple of months. I will follow up with the result at a later date.
TRAFFICLAWYER	posted 01-25-2009 07:53 PM ET (US) Standard Horizon has excellent customer service, I had a CP170 and now have a CP180 & CP175C on my 255 and a CP155 on the little sport. Excellent units with great support. I would send the whole unit back to Standard and let them diagnose the RX.